Operations Agent

Denver, CO

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

What does an Operations Agent do for Southwest Airlines?

An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

What are some of the daily duties of an Operations Agent at Southwest Airlines? (You duties may vary depending on the size of your work location.)

  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew
  • Arranges for fueling of aircraft as required
  • Prepares weight and balance forms
  • Advises Dispatch, FLIFO and Stations of flight departures / arrivals
  • Closes out flights; files and maintains accurate flight papers
  • Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
  • Operates boarding bridge, coordinates boarding and deplaning Customers
  • Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
  • Handles Station AMS and radio communications traffic
  • Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information
  • Responsible for ground security and assuring operations follow security procedures
  • Must be able to communicate information and instructions verbally or via radio equipment
  • May perform the duties of a Freight Agent

What are the minimum requirements to be an Operations Agent at Southwest Airlines?

  • High School diploma, GED or equivalent
  • Must be at least 18 years of age
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must possess a valid state motor vehicle operator's license
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.

What are the Physical Requirements of an Operations Agent?

  • Must be able to lift and move items of 70 pounds and/or more
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must be able to carry items up and down stairs from aircraft to ramp area
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Must maintain the ability to wear prescribed uniforms

What else do I need to know about being an Operations Agent for Southwest Airlines?

  • College coursework or degree would be an asset
  • Two years of airline/military related work experience in ramp/operations/provisioning functions preferred
  • Must comply with DOT drug and alcohol testing program
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime
  • Ability to type and/or use a computer keyboard
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
  • This is a union position covered by the Transport Workers Union (TWU).


Southwest Airlines is an Equal Opportunity Employer.  

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