NA Global Retail Logistics Manager

Morrisville, NC

Why Work at Lenovo

  • We are Lenovo.
  • We do what we say.
  • We own what we do.
  • We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

Reporting to the Senior Manager of NA Logistics, the Global Retail Manager will play a crucial role in supporting the day-to-day operations of Lenovo's Consumer Retail Business.

The primary responsibilities include ensuring the successful delivery of products to strategic retail customers, minimizing penalties, and providing strategic insights to support the Lenovo Consumer segment. Additionally, this role will collaborate with cross-functional teams within Lenovo Global Logistics and Customer Fulfillment.

Key Responsibilities:

  1. Day-to-Day Support: Provide day-to-day support to Lenovo's Consumer Retail Business, ensuring timely and accurate deliveries to strategic retail customers.
  2. Penalty Elimination: Implement strategies to eliminate penalties associated with delivery delays or discrepancies, ensuring compliance with retail customer requirements.
  3. Strategy Development: Collaborate with the Senior Manager and other stakeholders to develop strategies that support the growth and success of the Lenovo Consumer segment.
  4. Cross-Functional Collaboration: Work closely with cross-functional teams within Lenovo Global Logistics and Customer Fulfillment to address logistical challenges, streamline processes, and improve overall efficiency.
  5. Performance Monitoring: Monitor key performance indicators (KPIs) related to logistics and customer fulfillment, identifying areas for improvement and implementing corrective actions as needed.
  6. Data Analysis: Analyze logistics data and trends to identify opportunities for optimization and cost reduction while maintaining high service levels.
  7. Stakeholder Communication: Communicate effectively with internal stakeholders, including sales teams, supply chain partners, and retail customers, to ensure alignment and collaboration on logistics-related matters.
  8. Process Improvement: Identify opportunities to improve existing processes and implement best practices to enhance operational efficiency and customer satisfaction.

Basic Qualifications:

  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
  • 3+ Years previous experience in logistics, supply chain management, or retail operations preferred.
  • Forecast Demand Support experience 

Preferred Qualification:

  • Strong analytical skills with the ability to interpret data and draw actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and functions.
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Proven ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Outlook.
  • Knowledge of logistics and transportation management systems (TMS) and retail compliance requirements is a plus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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