Multilingual Freelance Social Customer
We are looking for a dynamic and driven individual to work on a freelance basis providing efficient customer support via social media. You’ll be engaging with Badoo users across Facebook, Twitter and Instagram, assisting with a range of enquiries including reports of abuse, general questions and corporate enquiries.
Due to the current situation, interview and training will take place online.
Key accountabilities
- Provide friendly and efficient support across Facebook, Twitter and Instagram, as well as responding to product reviews in external platforms
- Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts
- Ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
- Troubleshoot users issues and report any technical issues promptly for resolution
- Accurately record feedback, topics of conversation and user sentiment for further analysis
Experience we are looking for
- Full professional proficiency in English is a must
- Multilingual - high level of written and spoken fluency in as many of the following as possible: French, Portuguese, Spanish, German, Italian, Polish or Russian
- In tune with current events and social media trends
- Accurate spelling & grammar
- Committed and able to work independently
- Great eye for detail
- Tech-savvy
- Thorough knowledge of Badoo, as well as social media platforms
- Multimedia literate with sound computer skills
- Experience in a similar role is advantageous
About you
- You are self-motivated and energetic
- You have an innovative and logical approach to problem-solving
- You have a flexible schedule
- You have the ability to work remotely from home
- You have a desire to contribute to the growth and development of a major brand
- You are deeply passionate about Bumble’s brand vision and values
With over 600 staff in 10+ countries all working remotely during the time of COVID-19, we’ve worked hard to adapt and support our teams during this challenging time, including:
- Flexible working hours
- Streaming free, live yoga & meditation sessions each week, as well as a full weekly timetable of free online exercise classes
- Random Coffee’ - connecting staff across the globe in pairs once a week to get to know each other over a video chat
- First Fridays’ - meal delivery for a remote lunch with your team once a month
- Employee Support Fund for those whose households are experiencing financial hardship due to COVID-19
- Written resources to guide employees through this challenging time
- You will also be taken through a fully digital onboarding process!