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Multilingual Freelance Social Customer

We are looking for a dynamic and driven individual to work on a freelance basis providing efficient customer support via social media. You’ll be engaging with Badoo users across Facebook, Twitter and Instagram, assisting with a range of enquiries including reports of abuse, general questions and corporate enquiries.


Due to the current situation, interview and training will take place online.


Key accountabilities

  • Provide friendly and efficient support across Facebook, Twitter and Instagram, as well as responding to product reviews in external platforms
  • Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts
  • Ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
  • Troubleshoot users issues and report any technical issues promptly for resolution
  • Accurately record feedback, topics of conversation and user sentiment for further analysis


Experience we are looking for

  • Full professional proficiency in English is a must
  • Multilingual - high level of written and spoken fluency in as many of the following as possible: French, Portuguese, Spanish, German, Italian, Polish or Russian
  • In tune with current events and social media trends
  • Accurate spelling & grammar
  • Committed and able to work independently
  • Great eye for detail
  • Tech-savvy
  • Thorough knowledge of Badoo, as well as social media platforms
  • Multimedia literate with sound computer skills
  • Experience in a similar role is advantageous


About you

  • You are self-motivated and energetic
  • You have an innovative and logical approach to problem-solving
  • You have a flexible schedule
  • You have the ability to work remotely from home
  • You have a desire to contribute to the growth and development of a major brand
  • You are deeply passionate about Bumble’s brand vision and values


With over 600 staff in 10+ countries all working remotely during the time of COVID-19, we’ve worked hard to adapt and support our teams during this challenging time, including:

  • Flexible working hours
  • Streaming free, live yoga & meditation sessions each week, as well as a full weekly timetable of free online exercise classes
  • Random Coffee’ - connecting staff across the globe in pairs once a week to get to know each other over a video chat
  • First Fridays’ - meal delivery for a remote lunch with your team once a month
  • Employee Support Fund for those whose households are experiencing financial hardship due to COVID-19
  • Written resources to guide employees through this challenging time
  • You will also be taken through a fully digital onboarding process!


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