Markets Operations Analyst

Tampa, FL

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. 


We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.


Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.


Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.


Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 


Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.


We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. 


Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.  No Banking experience is required, we will teach you everything you need to know!


You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.


You will develop a broad and detailed understanding of the organization’s landscape, culture, processes, and Technology.


You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients


Risk Management:

  • Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
  • Identifying trends, synergies and weaknesses across products and regions
  • Recommending control enhancements as needed


People & Inclusion Agenda:

  • Promoting a culture of continuous improvement and cultivating a robust service and control environment
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excel


Organizational Transformation:

  • Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation
  • Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization
  • Providing input into initiatives to continuously improve STP rates, including the use of robotics, workflow and other innovative re-engineering techniques


Qualifications and Skills:

Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills and experience.

  • Energetic, flexible, collaborative, and proactive; someone who can positively and productively add impact
  • Self-reliant, good problem solver, results oriented with attention to detail
  • Ability to establish and build trust and partner with the organization with a clear client orientation
  • Strong, influential communicator who is articulate and concise
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of factual information in unique and dynamic situations; draws on diverse range of internal and external sources


What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • Medical
  • Dental
  • Vision
  • 401k
  • 11 paid holidays per calendar year
  • 7 days unplanned/medical
  • Up to 96 hrs vacation


Our select benefit package offers you the opportunity to customize your benefits according to your own lifestyle preferences and includes corporate discounts, memberships, and a range of additional extras.


We also have a vast range of diversity networks, which demonstrates Citi’s commitment to growing a diverse work force;

  • Citi Mentor program
  • Prometheus – development initiative for female talent
  • Citi Toastmaster
  • Citi annual 5k
  • Citi Pride


All candidates must be local to the Tampa, FL area.


Job Family Group:

Risk Management


Job Family:

Market Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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