Marketing Operations Manager

Same job available in 13 locations Atlanta, Georgia, United States - Jacksonville, Florida, United States - Baltimore, Maryland, United States - Philadelphia, Pennsylvania, United States - Chicago, Illinois, United States - Kansas City, Missouri, United States - Pittsburgh, Pennsylvania, United States - St. Louis, Missouri, United States - Richmond, Virginia, United States - Houston, Texas, United States - Hermitage, Tennessee, United States - Dallas, Texas, United States

Think a Big Four career is just spreadsheets, gray suits, and corporate profits? Look again. Deloitte’s full-service Marketing Excellence (ME) organization is seeking collaborative creatives, skillful strategists, and marketing masterminds to lead our businesses in exciting new directions. If you’re a marketing and communications professional who sees the world differently, finds opportunity where others don’t, and keeps a pulse on the next big trends, then become our partner in growth. Together we’ll discover new ways to transform out-of-the-box ideas into measurable business results for our clients and our company. If you’re ready to make an impact, join our ME team to see how we Deloitte differently.

The Team

Deloitte’s Marketing Excellence team combines the power of Deloitte’s brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and industry best practices to develop innovative creative assets that engage our clients. It also executes with agility and measurable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.

Responsibilities include

Manage annual strategic planning process for team, working closely with team leadership, team members, internal agency (Green Dot Agency/GDA) and other Marketing Excellence (ME) stakeholders
Coordinate annual goals, working closely with CMG ME team to define goals and monitor/maintain metrics/KPI reporting for all team goals
Maintain biweekly reporting, marketing event/web tracker, year-end and mid-year reports, and all other regular required reporting on team activities; serve as POC/project manager for ongoing ME reports, presentations, newsletter/webcast content submissions/deadlines, including bi-monthly business reviews with leadership; serve as team POC for ME stakeholder satisfaction process
Manage CMG ME team budget; serve as POC on all marketing budget-related topics; ensure alignment of annual campaign codes with GDA and in Workfront (marketing project management platform); lead reallocation of budget as needed during year to ensure application of resources to areas of greatest need/opportunity; vendor management and tracking
Identify, develop, and execute process and tools that will lead consistency across the team and scaling of best practices
Keep a pulse on external marketing operations best practices through trainings, research, and ongoing discussions across other marketing operations professional
Work closely with GDA to ensure optimal collaboration and ongoing alignment on resource allocation, agency utilization and performance metrics; evaluate and approve all Workfront campaign submissions; serve as team POC for GDA collaboration
Collaborates on special projects for CMG ME Business Chief Marketing Officer and Marketing Excellence Operations Leader
Serve as liaison with internal communications team re: newsletters, webcasts, and other areas of collaboration

Requirements include

10+ years of specifically relevant experience
Bachelor’s degree (Business, Marketing or Communications preferred)
Exceptional analytical and quantitative skills with exceptional attention to detail
Ability to manage multiple projects simultaneously in a fast-paced environment
Experience collaborating with teams in a professional services or large, matrixed organization preferred
Ability to work well in a virtual team environment
Demonstrated ability to take initiative and interact with all levels of leadership
Excellent Project Management skills
Strong executive presence, professional client service manner, demonstrated ability to take initiative, confident
Advanced communication skills – across variety of stakeholder groups – with ability to pivot
Detail-oriented with excellent follow-through skills
Organized with ability to prioritize and manage client expectations across multiple, competing projects/priorities with aggressive due dates and quick turn-around times
Proficiency in MS Office Products including Word, Excel and PowerPoint
Potential travel of up to 10% (While 10% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html