Marketing Operations Coordinator

Colorado Springs, CO

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Marketing Operations Coordinator position exists to organize and monitor the effective execution of ministry marketing communications for all parts of the business, by working with service branches of the organization, as well as the individual business units to ensure the on-time delivery of marketing communication efforts. This role will interface specifically with the Marketing Operations Architect and Analysts to reduce friction in the overall process for the organization.


Essential Duties/Responsibilities:

  • Monitors and provides marketing project/activity oversight on schedule and services, milestones, risks, issues and status
  • Acquires and maintains a thorough understanding of the ministry marketing operations people, processes, and technology
  • Acquires and maintains a marketing technology expertise in the ministry marketing operations management tool, Aprimo
  • Understands and actively works to continuously optimize the required components of any marketing activity, including, but not limited to, workflows, business rules, detail, budget, source tracking, audience identification, and multi-channel execution
  • Ensures that multiple activities are delivered on time by living in the detail of the jobs in flight and understanding where projects are at risk
  • Actively works with business owners and service teams to identify and correct any issues that may arise
  • Actively works with Marketing Operations Architect and Analyst to adjust the processes for onboarding the workload for the ministry
  • Provides training support to the ministry marketing operations functions
  • Builds a strong relationship with partnering departments, encouraging an atmosphere of cooperation and teamwork on behalf of Focus on the Family and impact center clients’ goals
  • Initiates and maintains regular and effective communication with all departments and individuals who have a part, including clear direction on deadlines, roles in the project, and developments that could impact project deliveries or quality
  • Maintains a clear view of statuses of all inflight marketing activities and identifies any resource constraints


Other Duties/Responsibilities:

  • Is available to assist in process design, mapping and engineering of any Marketing Operations processes
  • Performs all other duties as assigned


Managerial Breadth/Scope of Job:

  • General marketing management and planning, including process management
  • Facilitates activities for teams of varying skills and functions from all areas of the ministry

Working Environment/Physical Requirements:

  • Fast-paced office environment with frequently changing priorities




  • Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
  • Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
  • Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
  • Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values


Personal Characteristics:

  • Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
  • Ability to handle stress associated with changing priorities and multiple tasks
  • Team-oriented
  • Service oriented and responsive
  • Results oriented, self-motivated and committed
  • Able to receive feedback well
  • Detail oriented and systematic



  • Bachelor’s degree or equivalent experience
  • 1-3 years related experience
  • Working knowledge of Focus on the Family’s mission, values, and objectives
  • Systems-thinker and able to grasp the end-to-end of marketing operations
  • Active communicator
  • Thrives in fast paced marketing environment and quick to pivot
  • Proven ability to work with teams and independently

Skills, Abilities, and Special Talents/Gifts:

  • Excellent attention to detail
  • Excellent oral and written communication skills
  • Maintain composure under stress
  • Strong organizational skills
  • Ability to handle multiple projects and meet strict deadlines
  • Competent in use of computer hardware and software
  • Ability to work well without close and constant supervision


Stewardship Requirements:

Pay Range: $20.00 to $23.00/hr      

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

  • Norton LifeLock ID Theft Coverage
  • Legal Shield/ID Shield Coverage
  • 403B Retirement Plan
  • Vacation Time & Vacation Payout
  • Sick Time
  • Holidays
  • Service Awards
  • Community Service Days
  • Bookstore Discount
  • Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Disability Insurance
  • Flexible Spending Accounts
  • EAP (Employee Assistance Program)
  • Tuition Reimbursement
  • Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

Temporary employees are not eligible for benefits, except for:

  • Fitness Center
  • Bookstore Discount
  • Sick Time

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

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