This job posting has expired and no longer is available. Please explore other opportunities.

Manager, Vision Services

New York, NY

Warby Parker is on the lookout for a creative Vision Services Manager to help grow our Vision Service operations in our stores. In this role, you’ll build our operational roadmap, as well as lead and support the execution of our strategic initiatives for all things vision offerings. Reporting to the Senior Manager of Retail Operations, you’ll use your innovative, detail-oriented, and forward-thinking approach to drive big change for the business. In fact, your work will directly impact our Optometrists, Retail teams, and—most importantly!—customers and patients daily. Sound cool? Read on!

 

What you’ll do:

  • Serve as a provider advocate who is responsible for a broad range of provider relations
  • Identify and evaluate opportunities to maximize profitability of vision services
  • Create and outline goals for optometrists and Retail teams related to scheduling, exam offerings, financial goals, patient processes, and more
  • Identify and troubleshoot ways our optometrists and Retail teams can work better together to provide a seamless patient experience while also focusing on growing our vision services business
  • Create structured daily, weekly, and monthly operating plans for optometrists and Retail teams to follow
  • Facilitate meetings with the appropriate team members to solicit feedback and provide support to determine opportunities to improve processes
  • Partner with the Retail Communication and Training teams to build training modules so doctors and teams become more efficient, productive, and knowledgeable
  • Take proper partnerships to ensure that we’re highlighting opportunities while also celebrating successes to build upon
  • Be a forward thinker and develop expansion plans 
  • Manage a team to help support vision service initiatives and projects (i.e., contacts offerings, traininings)
  • Maintain contact with the WPOD group as an operational point person

 

Who you are: 

  • Backed by 5+ years of experience in a highly analytic and strategic role
  • Experience in optometry (either in an office or as an OD)
  • An optimistic, high-energy problem solver who is comfortable working through uncertainty
  • A resourceful, proactive team player when it comes to working with key cross-functional teams
  • Naturally curious (you often question the status quo with an aim to make better, more informed decisions)
  • A crystal-clear communicator—in person and in writing—who has experience translating data into strategic recommendations
  • Comfortable leading cross-functional teams and providing project management support


About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.


We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.


Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. 


Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. 


At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be. 


We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values. 

Subscribe to Job Alerts