Manager, Solutions Engineering


Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $947 billion in sales for millions of merchants in 175 countries. 

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

Solution Engineering Leads are responsible for defining, building and scaling the team that will partner with Sales, Customer Success, Marketing and Product to grow our customer footprint across North America.

This lead is responsible for the team’s revenue contribution, customer growth, and solution enablement for their assigned segment. While partnering with sales leaders, this role will be critical in building our founding Solutions Engineering team, and be part of both the Solutions Engineering leadership and North American revenue leadership teams.  

This person will be responsible for:

  • Leading, developing and growing a team of Solutions Engineers
  • Creating a collaborative and engaging culture to reward effective technical sales, responsibility and long term customer success
  • Collaborating with the Solutions Engineering team and other Solutions Engineering leads to define the SE craft and level of excellence
  • Coaching Solutions Engineers to be technical advisors, solution consultants and expert generalists on the Shopify platform
  • Leading Solutions Engineers in cross functional initiatives and build partnerships with sales, product and marketing
  • Identifying opportunities to scale the impact of the Solutions Engineering teams 
  • Building and maintaining internal relationships (Sales, Launch, Product) while advocating for prospective and current customers
  • Identifying and owning initiatives to improve and develop the team’s craft and performance
  • Coaching, mentoring, and developing the team through strong and frequent feedback 
  • Directly contributing to deals to gain context and understanding of the Solutions Engineer role

Your experience looks like:

  • Strong technical background, with demonstrated success in R&D, sales and/or customer facing roles.
  • Can demonstrate a clear understanding of metrics based performance coaching 
  • Experience working closely with or directly as a Solutions Engineer individual contributor or leader
  • Must enjoy being a part of the pre sales process and working with sales teams
  • Ability to speak comfortably to Shopify’s platform, roadmap, major tech partners, competition, and common customer integrations & challenges. Bring executive presence to customer calls for high visibility deals. 
  • Ability to work cross-functionally with other teams to create a fuller enterprise experience
  • Exhibits strength in the 5 Expectations of Leadership
  • Hire the Best People
  • Set and Hold High Standards 
  • Create the Conditions for Success
  • Invest in Strong Relationships
  • Be Great Storytellers

Still interested? Great! To match you with your ideal role, we’ll take the time to get to know you and the skills you bring to the table. If you’re applying to a specific role, we’ll respond within 10 business days. If we don’t have an immediate opening, don’t worry!

We’ll give you an update and keep you in mind for future roles. Just do us a favour and try not to submit more than one or two applications. Only submit additional applications if you really match the criteria for multiple roles. 

How this role works with Teams:

Sales: The Solution Engineering team’s primary responsibility is partnering with the sales organization. KPIs in this area would include win rate, MRR attribution, attach rate, churn rate, time to value, etc.

Cross-functional Partnerships: Marketing, Professional Services, external agencies & partners are often included in the pre-sales process. The solution team will at times co-solution with a partner or agency, and bring that feedback back to the other internal teams to strengthen our value proposition.

Enablement: The Solution Engineering team will be responsible for identifying Product and Solutioning enablement opportunities, and ensuring that training materials are created to serve the Plus community.

Product/Engineering: The Solution Engineering team will be responsible for sourcing customer-facing technical insights to provide back to the Product and Engineering team, work with the product directors to scale their knowledge and product depth across the Solution Engineering teams and bring that expertise back to the customer.

We hire people, not resumes. If you think you’re right for the role, apply now.

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