Manager Social Media

The Social Media Manager will be responsible for defining social media strategy and overseeing social media channel strategy execution for brand and marketing. Has an expert understanding of organic and paid social execution and analysis, how to pull the levers in channels for engagement versus direct response and is knowledgeable in best-in-class ways to engage and grow a passionate audience.

Job Duties

• Accountable leader managing Geisinger’s presence, channel strategies, brand voice and customer engagement on social media.
• Establishes key performance indicators for social media strategy; Reports monthly on progress against objectives.
• Leads social team by managing staff and agency resources to execute strategy while providing ongoing strategic guidance.
• Partners with marketing, digital marketing, media, brand, and internal communications teams to plan and oversee content calendar and analytics.
• Educates colleagues on social media channel strategies, key performance indicators and content best practices to achieve high audience engagement and growth.
• Oversees social media audience response and engagement.
• Works with team to develop comprehensive monitoring processes for owned and third-party channels, and recommends approaches and tools needed to execute.
• Expands Geisinger’s ability to listen and respond to patient satisfaction concerns in ways that enable service recovery and operational improvements that enhance patient satisfaction.
• Relentlessly seeks to build audiences and the Geisinger brand through social media channels; Builds a team and implements processes to achieve these goals.
• Serves as product owner of tools and applications that support and enhance efficiencies on social media channels; oversees use of these tools for scheduling, analytics, publishing, and monitoring.
• Keeps abreast of social media trends and best practices, shares this information with colleagues and leadership, and incorporates into Geisinger’s strategies. Attends social media conferences as appropriate.
• Translates social and web analytics and qualitative data into recommendations and plans for social media content and community management.
• Serves as administrator for Geisinger’s social media policies and assures policies stay consistent with Geisinger strategy and practices.
• Works with legal and privacy offices directly to evolve policies as needed.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Must be within a commutable drive to Danville, Pennsylvania for on-site presence as business needs require.

Education

Associate's Degree- (Required)

Experience

Minimum of 8 years-Marketing (Required)

Skills

Computer Literacy; Independent Work; Teamwork

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.