Manager, Sales Operations

Phreesia is looking for a Manager, Sales Operations, who will support the company's rapidly growing sales and marketing organization through high impact leadership, operational execution, process innovation, and strong stakeholder management.  

This position will oversee all aspects of sales operations, including sales planning and strategy,  pipeline analytics, resource allocation, process improvements, and reporting and analysis, while partnering closely with senior sales leadership and external stakeholders, including Customer Solutions Operations, Contract Operations, Marketing Operations, Business Systems, and Finance to drive initiatives, improve the productivity and effectiveness of the sales organization, and enable our sales teams to deliver excellence. 

We are looking for a builder who appreciates data-driven processes and can utilize their expertise to scale our sales operations team to the next level!  

What You'll Do:    

Strategic Planning 

• Partner with leaders across the company to provide the infrastructure, tools, systems, and processes to build a world-class sales organization  
• Facilitate GTM effectiveness and manage functions essential to sales force productivity, including annual planning, reporting, quota setting and management, establishment of sales promotions, sales process optimization, RFP management, training, and sales program implementation  
• Identify opportunities for sales process optimization, process redesign, and development of new processes and policies  
• Suggest changes to the sales process and workflow to increase sales team efficacy, document changes, and create supporting training materials  

Reporting & Data Analysis 

• KPI definition, tracking, dashboarding: Use data to increase efficiencies in the sales process, closely monitor sales performance at all stages of the funnel, and provide continuous recommendations for improvements  
• Maintain data integrity and sales organization compliance within Salesforce.com  

Forecasting & Pipeline Management 

• Lead the sales forecasting process and pipeline calls to improve pipeline accuracy and forward-looking channel management  
• Lead the assignment of the sales opportunities and ensure opportunities are optimally allocated to sales representatives 
• Lead the month-end and quarter-end sales bookings close process by ensuring accuracy and completeness of Salesforce.com opportunities based on executed contracts and change orders 
• Assist with ongoing analytical, administrative, and operational tasks, including building custom Salesforce.com reports and dashboards  

Cross-Functional Collaboration 

• Work closely with Business Systems and other operational groups to assess and transform the Salesforce.com data structure  

What You’ll Bring:  

• Bachelor’s degree required, preferably in engineering, business, or related field 
• 6+ years of sales or business operations experience in a high-volume SaaS environment or dealing with recurring revenue sales models 
• At least 1 year of experience in drafting, reviewing, managing, and negotiating customer agreements  
• Demonstrated advanced Excel skills, using complex formulas and data sets to drive business with a minimum of 2 years in a data analytics or data intensive role  
• Extensive knowledge and expertise optimizing Salesforce.com in an enterprise environment required, particularly quote-to-cash/CPQ; Salesforce Admin Certification huge plus   
• Demonstrated ability to adapt in a fast-paced continually changing business and work environment while managing multiple projects and priorities 

Who We Are:

• At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
• Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements
• Competitive compensation + equity grants for all employees
• Unlimited PTO + 8 company holidays
• Monthly allowance for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.