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Manager, Internal Communications

Philadelphia, PA

The Manager, Internal Communications develops and executes employee communications and engagement strategies in support of the Xfinity Growth, Innovation, and Experience (XGIE) organization, with specific focus on Enterprise Business Intelligence. XGIE is responsible for our consumer business, including residential products and services, Marketing, Growth, Business Intelligence, HR, Network Expansion, Digital Experience, and more.


This position reports to the Executive Director for Internal Communications - XGIE and collaborates with the XGIE IC and corporate/cable Internal Comms team, and business teams and leaders. The role requires the ability to interact with and support key business leaders on their employee engagement objectives, and to develop and manage communications, campaigns, and content for XGIE employees.


The ideal candidate is a strategic communications thinker, with exceptional written and verbal communications, bringing creativity and new ideas to best facilitate employee engagement, change management, and business goals. This job is an individual contributor role that does not have direct responsibility or supervision of staff.


Core Responsibilities:

  • Manages communications strategies and campaigns to support key business objectives, long- and short-term goals.
  • Develops and executes communications initiatives, and drive employee engagement for XGIE team members – with specific focus on Enterprise Business Intelligence.
  • Interacts with and supports leaders and key partners on the best communications approach to achieve desired outcomes. Manages through influence and builds trusting relationships.
  • Works with various teams, including XGIE leadership, corporate/cable PR and Internal Comms, HR, and other functional teams to develop communications.
  • Develops rich, relevant content; keeps communications fresh and engaging; regularly develops and explores new ideas and strategies.
  • Writes and edits communications plans, tactical content – including but not limited to Intranet content, internal social platform content, digital signage, FAQ, talking points, videos, leadership messages, etc. Writes effectively and with appropriate tone for internal audiences.
  • Supports project management and executes tactics for employee events and activations with excellence.
  • Interacts with vendors for production and fulfillment of communication materials as needed.
  • Uses data and analytics to assess and improve strategies.
  • Interacts with consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.
  • Graphic design and video production experience is highly desirable.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Qualifications:

  • Writing test and samples required 
  • Bachelor's degree or equivalent in Communications, English, Journalism, or Business Writing
  • Proficient skills in Microsoft Word, Excel, and PowerPoint, as well as working experience with content management systems (for intranet and email), graphic design applications (Adobe Photoshop, Illustrator, InDesign), and video production.


Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.


Relevant Work Experience

5-7 Years


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the compensation and benefits summary on our careers site for more details.

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