Manager - Human Resources

Pittsburgh, PA

The HR Manager plays a key role in providing comprehensive HR support to our stores. This includes leading the HR Generalists / ER Specialists while driving the effective execution of HR processes including employee relations, talent management, performance management, and associate engagement. This role will also be responsible for utilizing project management skills to support strategic HR projects that impact stores, including analyzing, planning, executing, and monitoring the success of those efforts. The manager will provide coaching and guidance to the regional, district, and store leadership teams by recommending solutions to business challenges and ensuring a consistent approach to all HR practices. The HR manager will drive efforts to maintain and create a culture that promotes positive employee relations and engagement. 



  • Develop and execute people strategies that strengthen our ability to attract, retain and develop talent
  • Lead the HR Generalists / Specialists providing support to Regional, District and Store Leadership
  • Build capability of Regional Leaders and District Team Leaders to attract and retain talent
  • Leverage technology and data to yield insights to improve the associate experience
  • Strengthen talent capabilities, readiness, and team effectiveness through coaching, development, and empowerment of our District Team Leaders and Regional Directors
  • Guide, manage, and resolve complex employee relations issues
  • Work closely with management and team members to improve work relationships, build morale, and increase productivity and retention
  • Prioritize the inclusion, diversity & equity of hiring practices, development of talent, policies, compliance, education and culture 
  • Advocate for initiatives that will positively impact the store associate population
  • Maintain working knowledge of employment law requirements to reduce legal risks and ensure regulatory compliance 
  • Partner closely with internal legal counsel and compliance to ensure consistency in HR practices and policy application
  • Conduct complex workplace investigations related to HR policies including discrimination, harassment, and bullying, as well as investigations into other types of policy violations 
  • Provide guidance and interpretation of HR policy, identify training needs and individual manager coaching needs
  • Proactively provide specific tools and resources as it relates to the overall improvement of our workplace culture 
  • Stay curious and research best HR practices, industry trends, and emerging approaches with a focus on innovation


  • Minimum of 4 years of relevant Human Resources experience with knowledge and experience in associate relations, performance management, talent management, workshop facilitation, succession planning, associate engagement, and diversity & inclusion
  • Understanding of data analysis and development of insights and recommendations
  • Outstanding interpersonal relationship building and ability to work collaboratively
  • Effective communication skills, verbal and written
  • Experience with fast-paced, multi-unit, and geographically dispersed environments
  • High level of personal and professional integrity and ethics (authentic, compassionate, genuine, and honest)
  • Strong project and time management skills
  • Must be able to travel as required in the US 
  • Bachelor’s Degree in a related field or equivalent experience
  • Field HR experience preferred
  • Experience in retail management influencing business leaders preferred
  • Strong business orientation, drive for results, comfortable driving change, and embracing innovation in face of ambiguity and complexity


  • Strong aptitude for business partnership & collaboration
  • Organizational Awareness
  • Decision-Making/Judgment
  • Teamwork
  • Proactivity
  • Analytical Ability
  • Communication


  • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
  • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
  • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
  • AEO may also provide discretionary bonuses and other incentives at its discretion.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

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