Manager, Front-to-Back Design Centre

Toronto, ON

The Front-to-Back (F2B) Design Centre team is a growing, high performing team consisting of top talent that develops and executes strategy at an enterprise and business line level for Canada’s leading international bank. The team works closely with senior management, business line leaders and a diverse set of stakeholders to deliver strategic advice that solves business problems through structured research, analysis, and compelling strategic recommendations.


Reporting to the Director, F2B Design Centre, the Manager role will have the mandate to support design, develop and execute end-to-end (Front-to-Back – F2B) strategy at an Enterprise and business line level. We are looking for candidates who are team-oriented, critical thinkers with a passion for solving business problems. The successful candidate will play a key role in working with stakeholders within across all business lines to assess current capabilities, identify opportunities and design a future state operating model, capabilities, and implementation roadmaps.


What your role will be:
  • F2B Strategy development: Ccollaborate with cross-functional teams to drive an E2E approach, covering Customer experience, employee experience, process simplification, risks & controls, technology, and benefit / value assessment to provide customized strategy and target state design; includes supporting the work, shaping research and analysis to enable decision-making, challenging thinking of existing models, coordinating and support facilitating workshops and interviews, synthesizing findings, and presenting clear recommendations and action plans to ensure defined outcomes are achieved and recognized within the Bank. 
  • F2B value stream delivery of designed target state: Manage and deliver the F2B transformation initiatives following a standardized, consistent, and repeatable methodology across the value commitment definition, ideation, design, and implementation phases, ensuring timely implementation of F2B goals with right scope & outcome; contribute to project workstreams, developing project /sprint plans, supporting problem-solving sessions, workshops and interviews with cross-functional and business line working team members and subject matter experts to deliver on F2B workstream goals with the right scope and outcome.
  • F2B Design Centre development: Support practice development and documentation of best practices (e.g., playbook) and assets (e.g., pitch decks) leveraging learnings from each transformation initiative to sustainable drive consistent impact and propagate the mandate across the bank; develop and manage internal governance and reporting (e.g., executive advisory dashboards and reports) to support tracking the F2B center against its mandate.
  • Stakeholder management: Foster and maintain collaborative relationships with key internal and external stakeholders to support the achievement of deliverables and overall program objectives


Skills you already have:
  • Post-secondary Education completed in business or related area.
  • 4+ years of work experience, with a proven track record of continuous improvement
  • Result oriented and able to effectively execute in a fast-paced environment
  • Exceptional problem-solving and analytical skills, with demonstrated ability to discern patterns and insights from research and data and focus on critical business issues.
  • Excellent verbal and written communication skills, including developing effective presentations for senior executives
  • Specific training or project management designations are an asset


Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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