Manager Communication Delivery

Eden Prairie, MN

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Manager Communication Delivery role has two primary responsibilities. The manager is responsible for planning, directing, and maintaining the operational health of their respective business unit(s) and product(s) assigned to their teams. This person is also a people leader that drives team engagement, development, and goals. The manager will also provide escalation support, and issue resolution. Excellent communication and organizational skills. A confident and clear communicator that can inspire and motivate a team of people to be their best. Able to make difficult decisions quickly after doing their due diligence and assessing all available options. Willing to take ownership for their teams’ successes and failures. This role requires the ability to wear many hats at once. An effective manager will develop a track record of successfully seeing multiple projects through from conception to completion. 

Primary Responsibilities:

  • Support, oversight and manage all staff reporting into the position 
  • Oversight and management of recurring process for new team members (including but not limited to recruiting, training, performance evaluation) 
  • Oversight of end-to-end communication delivery 
  • Creating training plans and development plans 
  • Manage resource and project allocation within their team. Create work schedules, identify backup support, and manage PTO approval for team members
  • Owns Corrective Action remediation within assigned group (vendor, workflow and personnel) 
  • Owns the strategic direction of their portfolio, ensuring optimal client support, execution, and value 
  • Drive strategic initiatives within their team as defined by leadership and business owners
  • Manages costs, overhead, and all factors affecting the efficient performance of the products and people under their oversight
  • Review and confirm accuracy of the forecasting and reporting of volume, spend and performance metrics for members of their team and the products they support
  • Manage the staffing (FTE) allocation reports to internal Finance team 
  • Meets with direct reports on regular basis to review goals, provide direction, resolve issues and discuss career development
  • Drive priorities and objectives with internal clients and business partners
  • Collaborate in the creation of policies, processes, and procedures when gaps are identified
  • Demonstrates a thorough understanding of communication processes and workflows 
  • Adheres to UnitedHealth Group policies and procedures relating to health, safety, and quality management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • BA/BS degree or equivalent work experience 
  • 5+ years of experience leading multiple concurrent projects while effectively prioritizing multiple tasks, priorities, projects, and deadline to resolve customer issues and meet delivery timeline
  • 2+ years of experience in successfully leading and delivering on cross-functional, complex project strategies and initiatives in fast paced, quality-focused environment or equivalent experience/education 
  • 2+ years of experience coordinating or managing deliverables of third-party vendors 
  • Experience leading and supporting a team of direct reports 
  • Proficient with MS Excel, PowerPoint, Word, Outlook, and Teams 
  • Available to travel occasionally on business 10% 
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Project Management Professional (PMP) certification 
  • Healthcare industry and/or UnitedHealth Group experience 
  • Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc…) 
  • Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes 
  • Excellent presentation, time management, organizational, prioritization, and communication skills 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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