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Manager, Commercial Sales

Remote (United States)

Zendesk is looking for a highly experienced and motivated Sales Manager to continue growing our Commercial footprint and leading their team to success! This person will be responsible for developing and executing a multi-faceted Commercial sales strategy to increase our market share while simultaneously building the highest levels of customer and team satisfaction.

We need a Sales leader to manage a team of highly driven, successful sales professionals who are equally focussed on acquiring new logos and growing the revenue from their installed base.

The ideal candidate will play a key role in ensuring the achievement of our significant revenue growth targets in an incredibly fast-paced and dynamic market. You will need the energy, business insight, sales expertise, and people leadership skills to build and encourage consistent over-achievement against growth targets.


  • Provide strong sales leadership, vision, and direction for your team and the broader Zendesk sales organization
  • Continue to hire, grow, lead, and empower a high-performing Commercial sales team
  • Be accountable for the attainment of new customer acquisition and financial performance targets
  • Track and analyze sales activities to understand and capitalize on buying trends and patterns in your target region
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Roll up your sleeves and do what is necessary for the customer and your team!

Required Skills

  • BA/BS degree required
  • Demonstrable experience managing high-performance teams with a minimum of 7 years sales experience, with 3 of those years in a Sales Management capacity
  • Consistent record of success, driving revenue growth against quota
  • Knowledge or a good understanding of the Commercial SaaS market
  • Strong experience and understanding in a variety of sales methodologies and best practices
  • Ability to provide accurate forecasting of pipeline development and management
  • Analytical and metrics driven throughout all stages of the sales cycle
  • Build relationships internally and externally at the C-suite
  • Proficiency in key Sales tools using such as, Outreach, Clari, Seismic and Looker

Where we work:

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person


Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized OTE (On Target Earnings) range for this position is $200,000.00 - $300,000.00 with a pay mix of 50/50 (base/commission).

This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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