Manager, Benefits Administration

Atlanta, GA

Standard Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

7 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Knowledge, Skills, Abilities and Competencies:

  • Typically requires a Bachelor’s degree.
  • Typically requires five to eight years experience.
  • Supervisory experience.
  • Basic knowledge of Microsoft, Windows, etc.
  • Knowledge of human resources information systems.
  • Detailed benefits experience including IRS, ERISA, DOL.
  • Financial, legal and contractual knowledge.
  • Strong management, organization and project management skills.

Position Purpose:

This position manages the administration of benefits plans through the design, development and implementation of processes and procedures including legal compliance, vendor relations, and training and development in a customer focused, cost effective, value-based manner.Major Tasks, Responsibilities & Key Accountabilities:

  • Manages daily activities of the benefits service center.
  • Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
  • Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
  • Executes the implementation of new benefits programs and processes and the annual enrollment process.
  • Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
  • Manages the development of a comprehensive training program for the benefits department staff and field associates.
  • Delivers training for the field and call center.
  • Selects, develops and motivates assigned staff.

Nature and Scope:

  • Typically reports to Director Benefits.
  • Generally has two professional reports and 28 hourly indirect reports.
  • Typically negotiates in a competitive or adversarial environment.
  • Typically faces situations that are unstructured and require original approaches.
  • Typically considers new approaches within general policies and short-term goals when solving problems.
  • Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate.


  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


  • Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

  • Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration.
  • Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations.

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