Lead UX Designer

Washington, District of Columbia, United States

THE IMPACT YOU WILL MAKE

The Lead UX Designer role within the centralized Marketing organization will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Provide insight into design principles and creative methods to solve complex enterprise problems and achieve business objectives.
Lead the discovery, synthesis, ideation, design, and testing of new experiences, products, and tools.
Recommend user needs utilizing design research methods (e.g., user interviews, contextual inquiry, ethnography, etc.) to develop user-driven insights and inform new design concepts.
Develop a plan cross-functionally (i.e., with product management, researchers, developers, and design teams) to identify process pain points and areas for improvement.
Ensure the needs of the user, customer, or other actor are included in the product vision, strategy, and roadmap planning.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

4 years

Desired Experiences

Bachelor degree or equivalent

Preferred Experiences

Comfortable working with a variety of business partners and delivering outcomes
Familiarity with design and prototyping tools, such as Figma
Familiarity with working and contributing to and established design system
Considerable experience as a UX designer or product designer, with ideally 2+ of leadership experience,
A strong portfolio comprised of projects which demonstrate creative, and user centered design solutions to complex problems
Ability to expertly conduct a wide range of appropriate UX design activities such as: strategy and vision development, systems design, concept design, detailed design, rapid prototyping, and usability testing.

Skills

Develop and maintain a deep understanding of Fannie Mae’s business objectives, relevant product suite, and product users - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities.
Independently develop and deliver high level story boards, prototypes, wireframes and high-fidelity designs to effectively communicate design strategies and detailed interaction behaviors.
Lead the UX perspective on creating a customer-centric product experience, which may include: writing user stories, feature mapping, persona development, user and business goal analysis, workflow and information architecture documentation
Collaborate with technology, product, and business teams to uncover customer and business needs, then translate them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Engage in portfolio prioritization to help set the strategy and product road map for the team
Manage through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Actively drive the development and iteration of UX processes, and deliverables
Provide direct supervision to designers, helping to manage overall workload, set work prioritization, and continually assess their contributions and development, providing clear and actionable feedback.

Tools

Skilled in using Adobe Creative Cloud, including Photoshop, Premier Pro, InDesign, Illustrator, Adobe XD, and Acrobat DC
Familiarity with design and prototyping tools, such as: Sketch and/or Figma and InDesign

Additional Information

In response to COVID-19, Fannie Mae has adapted our workplace and hiring processes to better safeguard our employees, candidates, and new hires. We understand that this is an unprecedented situation and Fannie Mae is committed to creating protocols for these processes that are agile and conform with federal, state, and local health administration guidance. While the company's operating status for on-site work is currently voluntary, the majority of Fannie Mae's workforce is remote until further notice. We continue to conduct all interviews and onboarding virtually. In addition, all employees who wish to come on site must be fully vaccinated against COVID-19 and enter their vaccination information into a confidential HR system before arriving at the facility, unless they have an approved accommodation. Click here to go directly to information about accommodations.

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.