This job posting has expired and no longer is available. Please explore other opportunities.

Lead, Product Communications

Remote (United States)

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.


Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work


About the role

Our communications team is looking for an experienced professional with demonstrated storytelling and media relations success specifically in Enterprise software. Working cross-functionally, the ideal candidate will oversee Shopify product areas such as Commerce Components by Shopify.


Responsibilities

  • Be part of the product communications leadership team for North America while managing agency partners and collaborating with various stakeholders across multiple product areas, international, legal, IR, etc.
  • Maintain close relationships with Product Marketing counterparts and stakeholders to collaborate on product launches and storytelling moments 
  • Build Shopify’s Enterprise storytelling machine, showcasing how our leading commerce components provide flexibility, customization, and performance for the largest retailers in the world
  • Closely monitor and follow ongoing media conversation as it relates to Enterprise commerce trends and innovation; carving out areas of opportunity for Shopify. 
  • Leverage strong media relationships and continuously deliver impactful storytelling across broadcast, print, and online outlets; experiment with new formats and mediums including podcasts, YouTube shows, Twitter Spaces, Substacks etc.
  • Devise communications strategies surrounding major company efforts and launches
  • Work with partner organizations to execute PR campaigns and ongoing storytelling
  • Brief and prepare executives for media interviews, speaking engagements, and general thought leadership initiatives
  • Provide senior counsel and support as required for inbound media inquiries and issues
  • Collaborate with regional counterparts in EMEA and APAC to ensure effective rollout of global campaigns and partnerships


Qualifications

  • Must have experience leading PR efforts specifically in Enterprise software
  • Extensive experience in PR / communications 
  • Strong experience crafting and executing thought leadership campaigns for technical subject matter and innovative topics
  • Bold, creative, and strategic thinker with attention to detail and a deep understanding of what it takes to execute impactful product comms
  • An experienced comms professional who is willing and excited to think beyond the traditional (and can demonstrate experience doing so); open to questioning orthodoxy and willing to experiment with different, and sometimes unconventional, ways of sharing news


Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.


All your information will be kept confidential according to EEO guidelines.

Subscribe to Job Alerts