Lead Enterprise Applications

Remote (United States)

ModSquad’s Information Technology department is looking for a Lead Enterprise Applications Developer to manage a small team of developers while also acting as an individual contributor on their own projects. This individual will be responsible for balancing the team’s workload, setting and achieving reasonable delivery timelines, and supporting the overall team’s growth as we continue to establish best practices for development within our organization. They will work as part of the Enterprise Applications team.

ModSquad’s development team is charged with developing custom applications that compliment our world class service offerings, primarily leveraging Artificial Intelligence to increase the effectiveness of our Mods. The team will also assist in automating processes and improving the user experience across all of our SaaS systems, leveraging APIs and workflow automation tools wherever possible. Their ultimate goal is to ensure as little manual effort is required on processes that can be safely and effectively automated, leaving humans to do the important work that isn’t so easily repeatable or logically understood by such processes.

What you will do:

Manage our development team using agile project management methodologies to ensure deliverables are met and on time, expectations are reasonably set, and workloads are well balanced to ensure everyone is happy with both the quality and quantity of work performed with a strong emphasis on avoiding crunch culture.
Develop, test, troubleshoot, and maintain automation and process improvement solutions utilizing cloud-based technologies.
Develop, test, troubleshoot, and maintain purpose built ModSquad applications.
Develop standards and processes to support and facilitate development projects and initiatives
Work with vendors, clients, and internal teams to design, test, document, and implement solutions on a multitude of internal and external systems.
Understand stakeholder stated and unstated needs to provide, design, and modify solutions to meet their expectations
Participate in active discussions with the Enterprise Applications team at large to ensure all parties are aligned on desired results and current status.
Assist with identifying opportunities to improve all aspects of user experience and the company’s scalability wherever possible.

Skills and Experience -- Who You Are:

Bachelor’s degree in computer science/a related discipline or the equivalent work experience and technical training
3+ years of experience working with web-based architecture utilizing, but not limited to, ASP.NET, C/C++, C#, jQuery, HTML, CSS, Java / J2EE / JavaScript, JSON, 3rd Party API Utilization
3+ years of experience working with web design user experience and interface utilizing, but not limited to, HTML, CSS, and other web development technologies.
Significant experiencing supervising a team of technical professionals and a proven track record of delivering on set expectations.
Significant experience utilizing 3rd Party APIs to integrate systems and establish creative custom solutions to a business’s needs.
Significant experience with Artificial Intelligence and/or Machine Learning, to include utilizing third-party services like Google Contact Center AI, OpenAI, or Amazon CCI
Experience with low code development platforms such as OutSystems, Bubble.io, or AirKit a plus.
Experience with agile project management methodologies
Competency with XML constructs, XSD and schemas
Experience with industry leading SaaS technologies like Zendesk, Okta, Slack, G Suite, and Asana
Experience in dynamic environments where technologies in use aren’t always controllable, like client services, a significant plus
Excellent time management, organizational, and communication skills
Strong sense of personal accountability and the ability to work independently
High EQ and Sense of humor are required

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.