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Junior Project Support Specialist

Smartronix is looking for a Junior Project Support Specialist. The candidate must be able to apply knowledge of management functions and processes plus analytical methods and techniques to gather, analyze, and evaluate information in support of organizational managers, program managers, project managers, and the client.


Customer Relationship Management serves as the hub for sustainment of IT investments within the NAVAIR community. The product area applies knowledge of current IT/Cyber Security (IT/CS) Department information technology, methodologies and processes, as well as analytical methods and techniques to introduce new technologies and methodologies/processes into the client environment.


Responsibilities:

  • Reaches conclusions and develops solutions to problems relating to improvement of management effectiveness, organizational structure, work methods, procedures, resource requirements, and resource utilization, all in support of IT/CS efforts.
  • Evaluates existing IT/CS and related business environments and develops detailed practical alternative approaches. May be required to develop program or project milestones, perform progress monitoring. Tasking may include performing work measurement studies, program or project efficiency reviews and cost reports.
  • Facilitate interactions between customers and the IT/CS Department, utilizing Customer Relationship Management principles and techniques.
  • Serve as a customer advocate and liaison between the IT/CS Department, competencies, and external customers by serving as a conduit for information relative to Federal, DOD, DON, and NAVAIR policies and mandates.
  • Receiving and registering new requirements
  • Customer contact via phone and e-mail
  • Generating agendas and attending weekly meetings
  • Recording meeting minutes during weekly and bi-weekly meetings
  • Supporting development and review of Customer agreements and associated cost documents
  • Consistent monitoring of organizational projects, including updating status and reporting project metrics to government portfolio lead

 

Other duties include:

  • Supporting the customer with IT related advice and assistance
  • Ensuring that information and data calls are understood and acted upon in a timely manner
  • Evaluating customer IT/CS and related business environment
  • Consulting with various product teams within the IT/CS Department to collaborate, define, prepare, and deploy IT solutions that meet customer needs and are compliant
  • Supporting Process Improvement requirements related to the Work Acceptance Process (WAP) and Front Office Management Support

 

Required Skills and Experience:

  • Clearance Required: Secret
  • HS diploma + 2 yrs. experience required, or
  • 2 yr. degree in Gen Ed or Business discipline preferred
  • Proficiency in Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint
  • Ability to work independently
  • Ability to facilitate and lead meetings
  • Versed in written and oral communication
  • Working knowledge of Microsoft SharePoint

 

Desired Skills:

  • Sec+ and/or ITILv4 Certifications

 

Who we are

Smartronix, an OceanSound Partners company, delivers advanced solutions in digital modernization, cloud, cybersecurity, mission-focused engineering, systems integration and intelligence, surveillance, and reconnaissance (ISR) capabilities. The company provides expertise to design, manage and secure the world's mission critical enterprise solutions. We are a leading provider of next generation multi-cloud platforms to public sector and commercial markets leveraging most innovative global platforms. Headquartered in the Washington DC area, Smartronix has offices throughout the U.S. and has been positioned by Gartner as a Leader in its 2020 Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.


Who Are Our Employees

Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components to the company’s ever-growing success. Committed to ensuring the highest levels of customer satisfaction, Smartronix is structured around the programs and technologies we support to provide optimal and seamless operations. Due to our talented workforce, we have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.


Smartronix is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation. Smartronix is an Equal Opportunity/Affirmative Action employer. 

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