IT Support Technician

Cranbury, NJ

With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our Technology department as a Remote Support Technician, located in our Cranbury, New Jersey warehouse.

The Remote Support Technician provides all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand held devices, and printers. The Support Technician is the single point of contact that provides hands-on floor support for all technology.

What you’ll do:

Provide all levels of support for hardware and software
Complete and close incidents and work orders in a timely manner
Update incidents and service requests within agreed response times
Keep coworkers informed of the status of their tickets
Ensure follow-up is performed
Meet all productivity and quality goals as measured by the department
Establish, develop, and maintain key business relationships at assigned location(s)
Drive resolution of systemic issues related to all facets of technology including hardware, software, network, telephony, application, etc.
Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved for corresponding locations
Engage third party support as needed and escalate critical issues appropriately.
Work as part of the Corporate End User Team to support:
End User technology for remote offices, remote associates, cross docks/distribution centers such as PCs, laptops, printers, etc.
Retail Technology at Crate and Barrel stores such as POS systems, PCs, mobile devices, etc.
Remote software desktop applications
Virtual and cloud-based applications
MDM applications
Support all RF devices and printers
Learn Bue Yonder-JDA WMS and AS/400 software to support all End User computers
Cross-train in store support environment to support new store openings

What you’ll bring:

We do not sponsor applicants for work visas for this position
Current DC location is Cranbury, NJ
3 - 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment
Bachelor’s or Associate degree preferred or comparable work experience
Experience providing support in a distribution center or warehouse environment is a plus
Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
Lift up to 50 lbs, with or without assistance, on occasion and up to 20 lbs, unassisted on a regular basis
Ability to work autonomously with minimal supervision as the single point of contact onsite
Strong attention to detail and interpersonal skills
Communicate effectively and efficiently with all company associates and business units including executive leadership
Good written and verbal language skills (English)

Job ID 2021-9398

Date posted 07/21/2021

Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.