IT Support Technician

Las Vegas, NV

Tesla participates in the E-Verify Program


What to Expect

  • Tesla is currently looking for a Tier 2 IT Help desk Technician to join our team. The IT Help Desk is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues that require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world.


What You’ll Do

  • Respond to requests for technical assistance over the phone or via a ticketing system [25%]
  • Diagnose and resolve technical hardware and software issues on Windows, Mac and other operating systems [30%]
  • Identify and escalate situations requiring urgent attention [25%]
  • Assist Tier 1 technicians with ticket triage as needed (10%)
  • Project work as assigned (10%)
  • Working with Active Directory, Exchange, PowerShell or Office 365 and Windows server on a daily basis
  • Participate in projects when required
  • Resolve issues through the ticketing system on first touch whenever possible


What You’ll Bring

  • Minimum of 5 years of experience in an IT Help Desk environment
  • Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
  • Strong attention to detail and ability to multi-task is preferred
  • Experience with answering phone calls is preferred
  • ITIL certification or basic understanding of ITIL methodology is preferred


Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.


Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.


For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.


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