IT Support Specialist

Figma San Francisco, CA

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma is hiring for a full time IT Support role based in SF to join the IT team. You’ll be part of a fast paced IT team assisting a diverse team across all orgs. The IT support team provides excellent IT assistance to all Figmates and comes up with creative solutions to support business needs.

This is a full time role that can be held from our San Francisco office.

What you’ll do at Figma:

  • Provide an amazing employee experience by supporting our almost entirely Mac environment
  • Triage tickets and help resolve day-to-day IT issues 
  • Lead our onboarding efforts to ensure new hires have minimal issues getting set up on their first day
  • Assist the team with automations to streamline processes and create more bandwidth for other projects 
  • Help Figmates be more productive by procuring and maintaining computers / peripherals
  • Develop creative solutions for IT challenges (like having a remote workforce during a pandemic)
  • Provide on-site support in our SF Office

We'd love to hear from you if you have:

  • 2 years experience in IT Support
  • Experience managing SaaS applications such as Google Workspace (formerly G Suite), Zoom, and Okta
  • Motivation to take on high-level tasks and tinker with complex issues
  • An ability to evaluate, design and implement new processes as well as improve existing processes
  • A customer service oriented mindset that loves working with others and willing to go the extra mile to help Figmates

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team:

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few. 

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy

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