IT Support Specialist

Imagine yourself here!

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world). 

OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,600+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.

OpenGov is a 2022 Top Workplaces USA award winner and a Forbes 2022 America's Best Startup Employer!

The IT Support Specialist will provide fast, friendly, and helpful technical assistance on computer systems. They will be expected to answer questions on basic technical issues while providing advice and assistance to solve them. They will also help improve support processes across the organization.

Responsibilities:

• Serve as the first point of contact for employees seeking technical assistance in-person, over chat, and over email
• Perform remote and in-person troubleshooting of both hardware and software through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees and walk them through problem solving process
• Provide accurate information on IT processes and offerings
• Provision and deprovision access to software 
• Perform basic admin functions within a wide range of IT systems
• Write clear, concise and accurate documentation on work procedures
• Assist with hardware inventory control
• Assist with tracking licenses 
• Install and update software on employee computers
• Participate on project teams to ensure successful implementation of new systems or upgrades to existing systems
• Perform repairs, maintenance, and installations of computer hardware and software
• Provide basic training to new hires on IT systems

Requirements and Preferred Experience:

• 1+ years previous experience as an IT support technician or technical support role 
• Tech Savvy with working knowledge of OSX, Windows, iOS, and Android 
• Ability to lift 50 pounds
• Hands on approach to problem solving
• A team player attitude, working across organizations and company to continue improving the way we serve our employees
• Working knowledge of Google Apps, Office 365, Okta, Atlassian preferred
• Experience working with cloud based identity management and cloud based software
• Technical certifications (CCNA , MTA, MCSA) preferred

What makes OpenGov unique

• Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!
• Funding: $200 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.
• Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).
• Growth: Record breaking growth with 1,600+ governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.
• Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2022 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!
• Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!
• Product: Named to the GovTech 100 (six consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
• Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.