IT Support Analyst

Wood River, IL

Phillips 66 & You - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Reporting to the Wood River IT Area Lead, the IT Support Analyst will provide technical support to business users at Wood River Refinery, Midstream, and Lubricants regional locations. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site’s geographical support area (examples may include desktops, switches, routers, wired and wireless Ethernet, and Active Directory). The role will collaborate with central infrastructure support teams to plan and execute telecommunication refresh activities. The role will participate in corporate technical knowledge sharing / best practice networks.

Responsibilities May Include:

  • Proactively monitoring system performance.
  • Providing desk side support for personal computing environments.
  • Troubleshooting and mitigating system performance issues.
  • Building and maintaining relationships with technical partners in the business (e.g. Midstream l&E Technician).
  • Coordinating resources and suppliers to complete projects and work requests.
  • Collaborating with central infrastructure support to plan and execute hardware refresh.
  • Optimizing IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices, and especially in discovering and propagating best practices.
  • Maintaining documentation of supported systems.
  • After-hours (call-out) support of critical infrastructure.


  • Legally authorized to work in the job posting country
  • High School Diploma or GED equivalent
  • 2 or more years of experience in applicable Information Technology discipline
  • 3 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
  • Proven verbal and written communication skills for direct customer interaction
  • Proven ability to master and apply advanced and specialized technical training
  • Proven ability to work well with business, and local and remote IT resources
  • Proven ability to deliver on commitments
  • Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
  • Ability to safely operate a motor vehicle in the refinery around process equipment
  • Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
  • Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
  • Able to bend, stoop, or crawl under furniture to connect wiring
  • Able to bend to pick up equipment and load pull cart
  • Able to lift an individual item weighing up to 30 lbs.
  • Able to push/pull equipment on a cart of up to 100 lbs.
  • Able to climb 4 or more flights of stairs to access field hardware
  • Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at

Preferred Qualificatios:

  • Bachelor's degree in MIS, Computer Science or equivalent
  • Strong leadership skills
  • 4 or more years of experience in Information Technology discipline
  • 2 or more years of experience supporting Refining or Midstream IT assets
  • Demonstrated strong analytical and problem-solving skills
  • Ability to influence individuals and groups
  • Ability to create an environment of inclusiveness and foster communication
  • Ability to engender trust and confidence
  • Active learner with good business knowledge
  • Ability to demonstrate a high level of initiative and results driven effort
  • Ability to manage and perform multiple tasks concurrently
  • Proven discipline in following operational standards and processes

The Wood River Refinery is located in Roxana, Illinois, about 15 miles northeast of St. Louis, Missouri, at the confluence of the Mississippi and Missouri rivers. Refinery facilities include crude distilling, naphtha reforming, fluid catalytic cracking, alkylation, hydrocracking, hydrodesulfurization and delayed coking units. The refinery processes a mixture of light, low-sulfur; heavy, high sulfur; and high-acid crude oil. The crude supply is sourced domestically or from Canada. Wood River produces a high percentage of transportation fuels. Other products include petrochemical feedstocks, asphalt and petroleum coke. Refined products are distributed to customers by pipeline, rail car, barge and truck and are shipped to markets throughout the Midcontinent region.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

  • Annual Variable Cash Incentive Program (VCIP) bonus
  • 8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance
  • Cash Balance Account pension
  • Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
  • Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

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