IT Supervisor

Middleton, WI

You’ll have the opportunity to grow your career with us. We offer full medical, dental, vision benefits, 401K, an annual performance bonus and Paid Time Off!

Discover Impactful Work:

Supervises a small team of technical support staff within a given information technology discipline such as Desktop Services, Network Communications, etc. Delivers technology solutions in a collaborative cross-functional environment. Responsible for supervisory duties necessary to develop staff and deploy technical solutions meeting the needs of the business.

A day in the Life:

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

The IT Supervisor position will include leadership and hands-on responsibilities. The IT Supervisor will lead a team of application administrators engaged in the configuration and support of the LIMS. The IT Supervisor will assist these tasks. Specific responsibilities will include:

Provides work direction and supervision to assigned technical support staff.
Ensures service levels and quality of service business objectives are being met, customer service quality and positive interfaces with customers.
Provides progress updates to IT leaders and aligns IT with business.

Keys to Success:

Education

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
1+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

Demonstrated leadership skills
Client focused approach with strong interpersonal skills
Must be able to multi task and pay close attention to detail
Excellent people management skills

Preferred candidates will have expertise in one or more of the following:

Prior LIMS administration experience
Prior experience with SampleManager
Developing new and improving existing Standard Operating Procedures
MS-Office (Word, Excel, Visio, PowerPoint)
Project Management
Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
Experience working in a regulated laboratory

Physical Requirements / Work Environment

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel. (Recruiter will provide more details.)

COVID-19 Vaccination Update for U.S. & Canada Colleagues

All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment.
U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing.
U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles.
Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO & Affirmative Action

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.