IT Specialist

Sherman Oaks, CA

The Refinery is an award-winning entertainment advertising agency located in the Los Angeles area. We work with all of the major studios producing creative digital, print, and A/V campaigns for theatrical properties and television/streaming content. We are seeking to expand our team with a client-facing, detail-oriented professional who must have project management experience in a fast-paced agency environment handling multiple entertainment industry clients.

In addition, we are seeking candidates who embody our core values – Refiners are talented, kind, client-focused, ego free and passionate. Even when our clients change their minds for seemingly the 100th time – we don’t ever quit.  We still celebrate everything – from birthdays to Black History month to National Donut Day! Our highly competitive Halloween costume contest continued virtually this year and didn’t disappoint. We’ve also organized some great activities including a sunflower-growing contest, poker and trivia nights, and Zoom yoga and meditation.

Enough about us, here’s what we’re looking for in a candidate:

This position requires a successful track record of assisting users in a Mac heavy environment while maintaining a proactive approach and a sense of humor. Individuals with Genius Bar experience and a desire to move into an office setting are encouraged to apply.

Candidate Qualifications:

  • Minimum 3 years hands-on experience providing superior technical support to MAC users, preferably in a creative environment
  • Proven track record in effectively maintaining and improving network infrastructure, security protocols, file management systems, and backup procedures
  • Advanced proficiency in OS X, Outlook and Contacts, and the Adobe creative suite of products
  • Successful history of working closely with management to proactively determine future needs in hardware and software
  • Service-minded with a passion for improving the productivity of the staff
  • Demonstrated commitment to remain up-to-date on technological advances, product upgrades, and competitor practices
  • Well organized, detail oriented and a track record of impeccable follow-through on requests and projects

This position is full time, onsite. Highly competitive salary with full benefit package (i.e., health insurance, paid time off, matched 401k) is offered.


We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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