IT Specialist

Santa Barbara, CA

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What we are looking for:

We are hiring an IT Support Specialist to act as the first point of contact for all IT helpdesk and infrastructure needs within the San Diego office. You will work within a small team and together, will support the Santa Barbara, Dallas, and San Diego offices.

At AppFolio, customer service is of the utmost importance so you should have a deep passion for helping people and solving both simple and complex problems. This is an ideal opportunity for someone who is self-motivated, works well independently, and enjoys collaborating within a small team.

Responsibilities:

Hands-on with every aspect of our technical operations
Maintain helpdesk system (Freshdesk)
Audiovisual support of company and department meetings
Maintain inventory of company assets and equipment
Application troubleshooting and documentation
Perform hands-on repair of equipment (Mac, PC, Monitors, Phones)
Improve and manage application/configuration deployment tools (Kandji)
Troubleshoot and maintain all hardware associated with end-user computing including printers, workstations, switches, and phones
Create internal and external technical documentation
Inspect and maintain conference rooms
Help monitor and maintain network infrastructure

Skills & Knowledge:

Associate’s Degree or certificate in a Technical Support related field
2+ years experience supporting Mac or Windows in a fast paced environment
LAN, WAN, SNMP, SMTP, WLAN, and SIP
Excellent verbal and written communication skills with a cheerful demeanor
Excellent and creative problem solving skills. You don’t need to know everything but you need to know how to find the solution.
Self-motivated, organized and able to work independently in a fast-paced environment
Collaborative and willing to: teach, learn and be a generalist

Nice to have:

Experience in JAMF or Kandji, Active Directory, Okta, Jira or other ticketing systemsApple Certified Technician
Scripting skills (bash, ruby, python, etc.)

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.