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IT Project Manager

Charlotte, NC

Here’s the impact you’ll make and what we’ll accomplish together 


We are seeking a seasoned IT Project Manager or Scrum Master with specialized knowledge in Cloud Migrations and Infrastructure projects with strong experience on JIRA tool.


The ideal candidate will possess an adept understanding and the capacity to drive IT projects to successful completion. The Project Manager will be responsible for leading, planning, organizing, and overseeing the company’s Infrastructure projects.


Responsibilities

  • Develop and manage comprehensive project plans for infrastructure initiatives.
  • Lead cross-functional teams, allocating resources and ensuring seamless project integration.
  • Define project scope, objectives, and deliverables with stakeholder input, ensuring technical feasibility.
  • Foster clear communication with stakeholders, keeping them informed on project status, risks, and changes.
  • Manage vendor relationships to guarantee timely and cost-effective project completion.
  • Conduct training sessions to equip staff with new features and functionalities.
  • Proactively identify potential risks and implement mitigation strategies.
  • Perform risk management to minimize project disruptions and ensure smooth software transitions.
  • Deliver high-quality projects that consistently meet or exceed stakeholder expectations.
  • Coordinate and manage user testing, gather feedback, and refine deliverables as needed.


Skills and Qualifications

  • Minimum 10+ years of experience leading cloud migrations and infrastructure projects (Mandatory)
  • Proficiency in project management methodologies, tools (including JIRA), and techniques (Mandatory)
  • Expertise in AWS Cloud & CAAS Tools (Mandatory)
  • Understanding of Agile methodologies (Preferred)
  • PMP certification or Scrum Master certification (Preferred)
  • Excellent written and verbal communication skills
  • Proficient in MS Project, Visio, Excel, and Word


Education 

  • Bachelor's degree in Computer Science, Information Technology, or a related field (Preferred)


What’s in it for you? 

TELUS International is pleased to offer great benefits as a contractor which include but are not limited to:

  • Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes
  • Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.
  • Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to: Trending technical skills, Business domain & customer interaction, Behavioral & effective communication


Join our TELUS International Family


Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere


TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.


Additional Job DescriptionWe're seeking an IT Project Manager/Scrum Master with a strong understanding of cloud technologies and JIRA to join our team. You'll play a key role in planning, executing, and delivering projects on time, within budget, and exceeding expectations.


EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.  


We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.


Equal Opportunity Employer


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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