IT Operations Team Lead

About Us

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role

As the founding member of the IT Operations team, the IT Operations Team Lead will be responsible for defining critical processes and IT support mechanisms that focus on enriching our overall employee experience. You will play a critical role in scaling a team across our global offices that will provide best in class IT support while leveraging scalable solutions and workflows supporting day to day IT needs.

What You'll Achieve

• Manage, mentor, and grow the IT Operations team across our offices
• Monitor and develop strategies to improve ticket handling and escalation against SLA and KPI standards
• Lead team specific initiatives to improve end user support experience and employee lifecycle such as new hire onboarding, hardware procurement, and in office technical support
• Facilitate a “people first” oriented mindset through software management, documentation, and other IT support mechanisms

Skills You'll Need to Bring

• Demonstrated experience in managing SaaS applications such as Okta, Slack, Zoom, and Google Workspace
• Proven experience in asset management and ticketing system deployments
• Proven experience in fleet management tooling such as Kandji, Jamf, or Intune
• Experience working with SOC 2 and ISO 27001 security controls
• 2+ years of team lead or supervisory role experience

Nice to Haves

• A high attention to detail while working in a fast paced, high growth startup environment
• Technical working knowledge of IT areas such as AV support and networking
• 6+ years of overall enterprise IT experience

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.