IT Network Specialist

Nashville, TN

The Network Specialist’s primary responsibilities are the installation, maintenance, and support of communications networks, including wired and wireless data networks, voice networks, endpoint devices, and network application services. The specialist has rotational duties that include remote support of field operations, processing of network request and incidents through ITSM, and lifecycle of network equipment. This position is expected to process additional tasks as assigned and participate in projects as required. This role works overtime as needed and a takes regular rotations on-call.

About the Work Unit:

The Network Operations team is responsible for supporting communications networks at Vanderbilt University. The team works closely with other information technology teams and customers to meet the voice and data needs of the university. As members of a primary IT support team, Network Specialists are expected to maintain courteous and professional interactions with users and other IT staff.

Duties and Responsibilities:

Network Operations Support:

Administers communications network equipment including voice systems
Support of legacy voice services
Installation and configuration of network communication devices and infrastructure
Tests network installation and configurations to ensure proper operation
Understands the design of the campus network and infrastructure, including the ability to locate network distribution points and properly identify and connect network devices
Coordination and post installation follow-up with customers and other support teams on all work performed
Support of daily field operations and team members including moves, adds, and changes to network equipment and endpoints
Provides technical guidance and support to customers and departmental staff
Assists with testing and deployment of new and emerging technology, equipment, and communications applications and tools

Network Maintenance:

Diagnosis and repair of detected or reported problems with network communication equipment, connected devices, and fiber optic and copper infrastructure failure
Conducts thorough testing of replacement devices or configurations to confirm problem resolution
Monitors and maintains network communication devices and redundancy
Reviews and responds to system log and report data
Reviews and verifies network device and system configurations
Performs infrastructure and plant verification and changes, ongoing maintenance of accurate port mapping and cable records

Network Lifecycle:

Configures, tests, modifies, and deploys replacement communications network components and infrastructure as assigned
Removal of network components and circuits, including associated physical and logical connections
Performs lifecycle work through ITSM for small and medium sites.

Documentation and Communication:

Notifies management and documents all service affecting incidents
Documents additions, modifications, and configuration changes to network components
Follows business and support documentation processes, including document creation
Follows ITSM processes including ownership and implementation of changes through change management for scheduled and unscheduled maintenance
Proficient use of electronic communications, databases, and applications

Supervisory Relationships:

This position does not have supervisory responsibility; this position reports administratively and functionally to the Manager of Network Operations.

Education and Certifications:

High school graduate or GED is necessary
Associate Degree is preferred
CompTIA Net+, CCENT, CCNA, ACMA, and/or CWNA certifications are preferred

Qualifications:

2 years of technical support experience is necessary
3 years of system configuration and network support experience is preferred
TN Driver’s License is required

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.