IT Network Engineer

San Francisco, CA

The IT department at Airtable is seeking a Network Administrator which is a hands-on position responsible for supporting Airtable employees’ IT needs with a focus on troubleshooting and maintaining network connectivity. 

What you'll do

  • Maintaining computer networks and systems including software, routers and other physical hardware
  • Configure and install various network devices and services (e.g., SD-WAN, routers, switches, firewalls, load balancers, VPN)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Liaise with vendors and other IT personnel for problem resolution
  • Respond to hardware, software, and network service requests and provide support for these requests; prioritize and escalate as appropriate
  • Install, maintain, troubleshoot, repair, and support network equipment, A/V equipment & various peripherals
  • Document procedures, policies, technical instructions and securitization practices
  • Monitors and reviews system log reports and network documentation
  • Work on IT projects from research to implementation
  • Walkthrough of meeting rooms and upkeep of all video/audio conferencing systems

Who you are

  • 3+ years IT experience in a customer-facing work environment
  • 2+ years IT networking experience
  • In the field knowledge and experience of advanced networking concepts (WiFi, LAN, WAN, DHCP, DNS, SD-WAN etc) 
  • You are a curious person ready to learn and share ideas
  • Experience with Aruba Switches and Brocade switches is a huge plus
  • Experience with Ruckus WAP’s
  • Possess good analytical, troubleshooting, and problem-solving skills
  • A people person who likes solving people’s issues
  • Able to juggle multiple conversations with internal employees, and track trends and data to help improve employee happiness
  • Solutions-oriented: what you fix/solve will impact all of Airtable
  • You are self-motivated and proactive with the ability to work independently

What We Offer 

  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
  • Complimentary mental health support via Modern Health 
  • Family planning support via Carrot (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents 
  • Access to financial planning and legal support
  • Supplemental reimbursement for Gender Affirmation procedures and services
  • Access to pre-tax Transportation & Commuter Benefits

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