IT Manager

New York, NY

Zola, one of New York’s fastest growing startups, is seeking a talented, creative, and passionate IT Manager to join our corporate information technology team. Zola is growing rapidly and is constantly pushing the boundaries of technology. We value hard work, an orientation for speed and a passion for developing best-in-class user experiences. This role will manage the IT infrastructure for both our New York City and Montreal offices as well as supporting a remote employee population.

Responsibilities:

Manage and collaborate with existing managed IT service firm
Support all aspects of the corporate IT infrastructure including design, implementation and end user interaction
Provide support for business applications/tools and Okta environment
Partner with Talent and Facilities teams to manage and optimize employee lifecycle processes from an IT perspective
Work closely with third party vendors to facilitate improvements and renewals
Responsible for ordering, acquisition, inventory, and disposition of hardware and software
Provide technical support for Zoom video conferencing and A/V setups
Able to jump in and be hands-on day to day when necessary
Create, establish and maintain IT policies and systems to support the implementation of strategies set by the company
Develop, review, and certify backup and disaster recovering procedures and plans
Manage security processes and training
Own the creation and management of the IT budget

Requirements:

Bachelor’s degree in IT related field
5+ years of experience in an IT Help Desk support role
Expert knowledge of scripting languages (Windows, Unix, macOS)
Proven ability to communicate technical information to non-technical staff
Excellent customer service and people skills with a willingness to learn
Excellent organizational skills
Experience supporting and maintaining an office network
Strong proficiency with Windows and macOS based systems
Experience with G Suite, Okta, macOS, Zoom, A/V support
Experience supporting Networking and VPN
Experience with Windows and macOS
Experience with managing IT vendors throughout a vendor’s lifecycle
Positive attitude and strong work ethic

ABOUT ZOLA

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples’ lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love.

We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical. We’re proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others.

We are passionate about supporting all forms of love, and we’re proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued.

Our headquarters are in NYC, and we have offices in Charlottesville and Montreal. Come work with us!