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IT Manager

New York, NY

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values. 

 

East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendor and Aman’s harmonious design language collide, reimagining the inimitable tranquility of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.


The IT Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Aman strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management.


Your responsibilities will include managing IT personnel, ensuring smooth daily operations, and implementing cutting-edge solutions to enhance guest experiences.

 

This position is located at Aman New York, New York City, USA with an annual compensation range of $80,000-90,000.


RESPONSIBILITIES

  • Establish and maintain user procedures and hardware familiarization for all systems
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Provide direct guest support and quality support to function rooms and conference services.
  • Participate in property-level, corporate-initiated technology implementations
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide 24 / 7 support for mission critical systems
  • Assist at network support and security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation 
  • Perform any additional duties as assigned by the Director of IT
  • Provide HSIA Guest and Customer support


QUALIFICATIONS

  • Bachelor’s degree in fields related to Information Technology 
  • Prior education and/or experience supporting complex networks
  • Good understanding of the technical knowledge of hotel systems and operations
  • Understand and familiar with hotel quality standards and service standards 
  • Previous knowledge of Opera and Micros
  • Good interpersonal and relationship-building skills and a team player with high energy 
  • Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
  • Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
  • Good written and verbal communication skills
  • Work in a safe, prudent and organized manner
  • Highest level of integrity and transparency

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