IT Manager

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 125 million single-use plastic bottles and 400,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Working to close Rothy’s loop by 2023, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

The expertise of our Technology team helps make Rothy’s a well-oiled machine. These whizzes keep all things tech-related ticking—from expertly engineering our site to providing essential IT assistance to cross-functional teams. As a direct to consumer company, technology is at the center of everything we do, and we couldn’t do it without this team. 

Our IT Manager will be responsible for providing hardware support as well as security, communication, collaboration, and productivity application support for desktops, laptops, and mobile devices used by Rothy’s employees. The IT Manager will use their skills and experience to automate processes, manage our physical IT assets, develop and enforce controls and ensure the security of all systems and tools as we scale our business across the country and globally. 

What you’ll do:

• You will work very closely with our outsourced IT partner to ensure projects and support requests are completed in a timely manner
• Develop and document IT processes and best practices
• Own and implement security and privacy policies and procedures to keep our systems and employees safe
• Maintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware
• Evaluate system security and business continuity
• Implement automation and self-service tools to enable a world-class technology experience for our teams
• Maintain and improve upon systems and processes for onboarding/offboarding employees
• Manage the provisioning, tracking, and support of all hardware deployed to employees including our Retail Store locations
• Support all of our Corporate HQ and Retail IT equipment (network/printer/video conferencing/telecom/security systems/etc.)
• Manage company-wide systems (ex. G Suite, Slack, Office 365)
• Work with cross-functional partners to find efficiencies and execute improvements to our internal systems

You are:

• Driven to create scalable systems and processes, particularly those that enable you and others to move on to the next problem to solve
• Customer-oriented and always willing to listen to IT issues and needs
• User-centric and strive for simple solutions 
• Someone who embraces challenges and does not compromise on great end-user experiences
• Curious, always tinkering with new technologies to find alternate ways to solve real problems
• Excited to be an important part of and support a team working together to achieve excellence

You have:

• 5+ years of progressive experience within IT including effectively supporting remote teams
• bachelor’s degree in computer science, information systems or related field
• Expertise with proposing, implementing, configuring, and testing solutions to complex business-critical problems
• Worked with enterprise backup and recovery procedures
• Strong creative and analytical thinking with a high attention to detail
• Fundamental knowledge of network infrastructure standards (OSI Model, VLANs, 802.1X, VPNs)
• Experience operating successfully within a high growth and fast-paced corporate environment
• Experience with end-user customer support, including strong technical knowledge of Mac OS X, Windows, LDAP, Chrome OS, or similar alternatives

Our benefits:

• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family
• Supplemental mental health benefits
• Healthy snacks
• Monthly wellness reimbursement
• Quarterly product allowance!

Rothy's is committed to the health and safety of our employees and customers. In support of that, we require all employees to be fully vaccinated against COVID-19 before their first day with Rothy's if allowed by applicable state law. If you have a health-related need or religious belief that prevents you from getting the vaccine, let's chat so we can explore reasonable accommodations. Have questions or concerns? Just let your recruiter know. We're happy to walk through them.