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IT Help Desk Technician

Santa Monica, CA

This position is for a temporary engagement through our staffing partner DZConneX Services. Candidates must be authorized to work in the United States for this position.

This role will be based fully on-site in Santa Monica, CA.

Why Naughty Dog? 

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5 . We're also proud to say that The Last of Us Part I is now available for the first time on PC. Currently, we’re busy at the kennel working on a brand-new single player game that we're excited about and we'd love to find talented individuals to join us.

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking a Level 1 Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have some technical experience, exceptional customer service skills, and will be able to collaborate well in a team environment. Candidates should also have a strong passion for customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

What you'll do:

  • Build custom PC workstations on-site
  • Serve as first point of contact for hardware and software technical issues
  • Perform remote and local troubleshooting and diagnostics
  • Install, modify, and repair computer hardware, software, and peripherals for users
  • Assist with equipment setup and deployment to local and remote users
  • Follow up with users and see problems through to resolution
  • Document instructions and resolutions
  • Properly escalate unresolved queries to the next level of support
  • Organization and inventory of IT hardware
  • Shipping and receiving of IT hardware
  • Movement of user equipment and or servers throughout the office
  • Additional responsibilities may be assigned as needed

What skills you will use:

  • Strong client-facing customer service and communication skills
  • Strong troubleshooting skills
  • Strong understanding of the Microsoft Windows 10/11 operating systems
  • Proficiency building PCs and working with PC hardware
  • Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook

Bonus Skills:

  • Operating Systems: Windows 11, Ubuntu
  • Languages: Python, SQL, PowerShell, Bash
  • Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
  • Scripting and automation
  • Familiar with A/V systems
  • Familiar with live streaming hardware and software
  • Familiar with Sony PlayStation hardware and peripherals
  • A passion for video games

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. 

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate: $28—$34 USD

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