IT Executive Level Deskside Support

Dallas, TX

Fluor is building a better world by applying world-class expertise to solve its clients' greatest challenges. Fluor's employees provide professional and technical solutions that deliver safe, well-executed, capital-efficient projects to clients around the world. Fluor has provided engineering, procurement, and construction services for more than 100 years.

A Fortune 500 company, Fluor is looking for an Operations Specialist to become a member of the IT Desktop Support Team at the Dallas headquarters' office located in Irving, Texas.

Scope:

The specialist will have in-depth knowledge and experience in a wide variety of Information Technology (IT) subjects. This position will effectively communicate with customers, vendors, IT peers and company management to deliver measurable results. This position will collaborate and share knowledge within the global IT organization.

Principal Job Duties & Responsibilities

Provide initial point of contact to internal customers (Fluor Directors and Executives); respond to concerns, incidents, and service escalations; coordinate quick response for the resolution on issues and outages
Utilize technical expertise to research, respond and resolve, in a timely manner and in accordance with standards, to questions received via telephone calls, texts and/or emails
Identify subsequent levels of escalation and escalate as appropriate while maintaining ownership; monitor critical local issues through to resolution; communicate action and progress updates to customers
Work collaboratively with the deskside support team by providing a service management focus, to include monitoring of ticket performance; service level attainment review and guiding the improvement of knowledge entries, process and efficiency
Communicate policies, practices, and processes across functions to ensure consistently high performance; evaluate customer feedback to develop quality improvement processes
Ensure IT security practices are met
Provide end-user computer training, as required
Coordinate with outside vendors to place orders including hardware, software technical services, as required
Coordinate IT projects/initiatives; assist in developing long-term strategies and capacity planning for meeting future IT needs
Support and assist the Service Delivery Manager in the change management process; ensure changes comply with quality expectations and coordinate communication to the business
Coordinate Asset Management to include checking hardware stock and updating system
Maintain critical planning, monitoring, and reporting processes as well as required documentation, for the timely coordination and completion of project tasks
Plan and organize own work assignments, as well as carry out tasks from management
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
Maintain compliance with all applicable policies, procedures, and global standards
Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies
Effectively develop and apply the Core Skills to the job
Meet expectations on attendance and punctuality
Other duties as assigned

Working Conditions:

100% onsite, within a favorable indoor office workspace
Limited travel to other offices or meeting spaces within the Dallas/Ft. Worth metroplex
Infrequent domestic travel is possible

Notice to Candidates:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates:

Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.

Basic Job Requirements

Accredited four (4) year degree or global equivalent in applicable field of study and five (5) years of work-related experience or a combination of education and directly related experience equal to nine (9) years if non-degreed
3-5 years experience with Microsoft 365
Experience with provisioning mobile devices
1+ years experience supporting audio-visual hardware (Crestron, Cisco SX10, Cisco Touch 10, Cisco Webex Room Kits, Barco)
Experience supporting in-person and virtual meetings (Microsoft Teams, Webex, Zoom, etc.)
1+ years experience in IT Asset Management functions (adding, auditing and disposal processes)

Other Job Requirements

Ability to effectively adapt to rapidly changing technology and apply it to business needs
Effective verbal and written communication with audiences that include but are not limited to executive management, coworkers, clients, vendors, contractors, and visitors
Strong team-oriented interpersonal skills

Preferred Qualifications

CompTIA A+, Network+, ITIL Foundation or other technical certifications

Benefits

Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, and training and development courses.

Requisition Number

135097BR

Diverse Workforce

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.