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IT Engineer

New York, NY

The first of its kind boutique fitness experience, SoulCycle revolutionized the fitness industry. Our signature 45-minute indoor cycling class is an immersive and intense mind-body-soul workout, where legendary instructors guide riders through class – helping them lose themselves in the ride, the music, the experience. Taking place in dark, candlelit studios, allowing riders to be grounded in the moment, SoulCycle rides connect our community through the experience and energy of the room.


To foster an open, diverse, & inclusive community – while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. 


SoulCycle seeks an IT Engineer to join a small team dedicated to: improving and maintaining our IT infrastructure and implementing new technologies that serve our employees and create new experiences for our customers.


Our new IT Engineer will contribute to an unprecedented transformation of our studios, and will be presented with the opportunity to conceptualize, design, and oversee the roll-out of changes to our 99 (and growing) locations. IT Engineers work closely with our IT Operations team members, providing them with support tools and instruction to ensure their continued success and growth, and troubleshooting escalated issues alongside them. They are responsible for the systems that provision and maintain our clients and servers, and administer the technologies that keep SoulCycle running.


ROLES AND RESPONSIBILITIES:

  • Keeping clients updated and configured correctly utilizing Jamf, PDQ, etc
  • Maintaining internal application servers, which run a range of services, including identity management, client configuration and maintenance, file sharing, SFTP, and log collection
  • Maintaining and improving network infrastructure at our corporate offices and studios
  • Ensuring that our networks and clients are securely configured and PCI compliant
  • Helping to improve and carry out processes that ensure PCI compliance, such as internal and external scans and vulnerability remediations, and helping to collect and submit PCI documentation annually
  • Monitoring our systems and networks for security concerns and operational issues
  • Planning and overseeing the rollout of changes to our ~61 locations
  • Creating policies and frameworks that empower our users and peers on the IT team
  • Establishing and managing integrations with 3rd-party platforms


Qualifications

  • Experience administering IT infrastructure, including:
  • Identity Management
  • Client configuration, patching, and imaging tools
  • Networks: firewalls, switches, wireless access points, VPN, network services and segmentation
  • File sharing
  • Monitoring tools
  • Experience working closely with an IT support team, providing tools and instruction.
  • Experience with scripting (bash, Powershell, etc.)
  • Experience troubleshooting problems with servers, clients, networks
  • Experience managing IT projects, i.e. large scale hardware roll-outs or network changes
  • Experience with IT security systems and processes


Pay Transparency: Min $60K - $Max 80K

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