IT Business Analyst

San Francisco, CA

The Business Analyst provides expertise in building the baseline infrastructure, integrations, and visualizations needed to support real time decision making across Sales, Operations, and Finance organizations. We’re looking for a strong, self-motivated individual who brings technical and process leadership as well as a service-oriented mindset in everything they do. 

  • Responsible for business process analysis, requirements gathering, functional and technical design, solution implementation, systems integration, testing, user training, and support.
  • Develop suite of tools to empower business to make strategic decisions using real-time data and insights
  • Document current and future state business processes across multiple functions.
  • Identify key opportunities and gaps in core business processes and technology solutions.
  • Implements best practices, acts as a strategic advisor to drive innovation and improvement.
  • Provide user support and administration for multiple enterprise applications.
  • Contribute to business intelligence design and development, create reports and dashboards.
  • Collaborate on integrations, building data sets, and maintaining data integrity.
  • Develop and execute project plans including schedules, milestones, critical path, scope, and budget.
  • Track and communicate project status to project team, stakeholders, sponsors, and vendors.
  • Drive project teams to resolve key issues in a timely manner, identify risks and plan for mitigation.
  • Assist with systems support issues and other tasks assigned by the IT director.


  • Minimum 3 years of experience as a Business Analyst or similar technical role.
  • Experience with implementing and supporting enterprise applications, ERP, CRM.
  • Hands-on experience using Excel, SQL queries, and Power BI for data analysis and reporting. 
  • Proficiency in utilizing project management tools such as Microsoft Project, Jira, Smartsheet.
  • Experience with business processes for supply chain management from production to distribution.
  • Experience with order-to-cash processes for E-Commerce (Shopify or related platforms), retail, and wholesales.
  • Ability to present effectively to audiences at every level of the organizational structure.
  • Ability to prioritize tasks, meet milestones, and thrive in a fast-paced environment.
  • Strong analytical and problem-solving skills and sharp critical thinking.

Key Attributes Necessary for Success

  • Technical and business expertise – Applies emerging knowledge and trends; builds strong relationships; contributes to expertise within and beyond assigned areas.
  • Communication – Listens well; expresses ideas fluently and logically; is open to input and can be depended on for truthfulness.
  • Teamwork and collaboration – Creates an atmosphere of openness and trust; collaborates; offers support and encouragement.


  • BS/BA in Systems Management, Software Engineering, Computer Science, or related field.



  • Competitive compensation, equity & bi-annual performance reviews
  • Fully funded comprehensive medical, dental, and vision coverage
  • 401K plan
  • Generous PTO policy 
  • Paid Parental Leave
  • Monthly wellness reimbursement
  • Cell Phone reimbursement
  • Employee Purchase Program for discounted PAX devices
  • Weekly catered lunch, endless snacks and beverages
  • Dog Friendly HQ in the Mission District of San Francisco
  • Employee Assistance Program including access to online legal support


In addition to the benefits above, this role has a pay range between $110,000 to $130,000 + equity. This pay range represents what we believe, in good faith, this role will pay. The final pay will depend on many factors, including years and depth of experience, level, and location of the employee. We only expect to pay the top of the range in rare and exceptional circumstances, for candidates that far exceed the requirements and expectations of the position.


  • Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.
  • Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.
  • Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team. 
  • Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.
  • Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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