IT Applications Support Specialist

Charlotte, NC

Michelin, the Worldwide leader in Tires, is hiring!

MISSION: You will help us support and resolve complex incidents, by finding workarounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.

Responsibilities:

Achieve mastery of at least one or more of the key systems supported by the team (SAP, Salesforce, Fiori, BI).
A Super-user in Application systems and be able to provide guidance to other team members.
Incident Management identifies impact and validates priority.
Provide technical and functional analysis in IT applications i.e. SAP and SFDC provides the solution to users.
Identify and communicate potential workarounds.
End to End incident reporting to users.
Be an active player in the improvement of the team processes.
Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.
Subject matter expert in IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team.
Work on having a smooth handover with the Small/Medium teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.

Requirements:

SAP experience and/or
SALESFORCE (CRM) 2 years +exp.
Detailed oriented
Strong Communication skills
Team Player

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

A competitive salary and benefits
Collaboration with diverse and international co-workers
Professional development opportunities
A challenging role in a highly innovative company
An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled.  If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com

This position is not available for immigration sponsorship.