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Internal Communications Manager

Nashville, TN

Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team.

As an Internal Communications Manager, you’ll help manage strategic, executive, and functional internal communications across our Transportation and Delivery business lines. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.

The ideal candidate must be a growing leader, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Nashville, TN, Seattle, WA, or Arlington, VA. with an ability to travel occasionally to other Amazon sites across North America.

Key job responsibilities

  • Develop strategic and innovative internal communication plans to include writing, reviewing, and managing business-specific updates, leadership messaging, and ad hoc communications
  • Earn trust, provide expert counsel, and effectively communicate with a wide range of internal stakeholders.
  • Serve as a speechwriter and content creator to senior executives, including driving the creation and delivery of compelling, executive-level presentation materials.
  • Maintain solid, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders
  • Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk
  • Be the employee experience advocate, representing and protecting this through all strategies and decision-making
  • Manage and/or support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team
  • Roll up sleeves and get work done, even when at times it’s outside the scope of the job

About the team

Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our thousands of Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out. 

We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA


  • 7+ years of recent professional communications or public relations experience
  • Bachelor's degree in communications, public relations, or a related field


  • Experience in internal communications with a preference for operations or frontline communications knowledge
  • Experience with a national or global company
  • Experience executing highly successful, creative, and complex communications plans
  • Excellent written and verbal communication skills
  • Experience in change management or issues management
  • Experience developing relevant content for a diverse, dispersed, and mobile workforce
  • Solid project management skills, handling multiple tasks and evolving priorities
  • Possess a strategic approach to problems solving
  • Ability to exercise high judgment, particularly in narrow time-frames and when dealing with ambiguity
  • Adaptable and willing to pivot quickly to meet emerging demands
  • Keenly focused and able to pay careful attention to important details

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,400/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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