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Implementation Advisor, Partner & Customer Service

Remote (United States) Seattle, WA

Now Brewing – Implementation Advisor on the Partner & Customer Service team! #tobeapartner

 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

 

This role contributes to the success of Starbucks by participating in the planning, development and implementation of processes to deliver an excellent partner and customer experience. Focuses on continuous improvement activities that support our contact centers to effectively and efficiently resolve partner and customer problems.  

 

As an implementation advisor, Partner & Customer Service, you will…

  • Create implementation strategies for process changes to ensure quality, prioritization and operations feasibility prior to rollout. Delivers programs, products or systems to support partner and/or customer experience 
  • Collaborates with key stakeholders on implementation projects that impact partners and customers. Collects and communicates project and operational data to identify trends and support decision-making
  • Lead cross-functional process improvement initiatives targeting key performance indicators for the contact centers. Collaborates on documenting improved process flows that are validated using process success metrics
  • Maintain documentation standards and templates for contact center materials based on industry standard best practices. Ensures all documentation is formatted and maintained appropriately


We’d love to hear from people with:

  • Ability to communicate clearly and concisely, both orally and in writing 
  • Strong analytical skills 
  • Ability to lead others 
  • Ability to work cross-functionally and in a matrixed organization 
  • Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods
  • Ability to establish and maintain effective working relationships across all levels of the organization 
  • Skill in applying project management methodology 
  • Ability to lead moderately complex processes and projects


Preferred Qualifications: Lean/Six Sigma experience 

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  


Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement.   


Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

 

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

 

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. 

 

Join us and inspire with every cup. Apply today!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.


Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].


Pay: 79,900 - 119,900 /annually - Bonus Eligible: No

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