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HR Service Center Administrator

Marlborough, MA

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.


Provides administrative support for HR Shared Services by handling a variety of HR administrative responsibilities to ensure compliance with legal requirements and accurate systemic employment records. May include one or more of the following - FMLA administration, LOA support, court order processing, subpoena requests, verifications of employment, unemployment claims and HCM data corrections. Builds on areas of knowledge for cross- trained departmental supports.


Duties and Responsibilities

  • Maintains employment data by running reports and updating records in HR systems to ensure accuracy. 
  • Responds to state disability/paid family leave forms and requests for verifications of employment for active and former associates. 
  • Prepares and issues correspondences pertaining to FMLA, LTD, employee record requests, and court orders.  
  • Works ServiceNow HR cases relating to data corrections, unemployment, and leaves of absence. 
  • Communicates and partners with third party vendors and state agencies relating to employee data. 
  • Monitors HR shared service email and voicemail inboxes and forwards requests to appropriate HR team members as needed. 
  • Cross-trained to support business needs.
  • Effectively prioritizes tasks and meets deadlines in a fast-paced environment.
  • Documents summary details of calls and emails in the case management system.
  • Escalates/partners on complex issues as required. 
  • Performs special projects as assigned.


Who We Are Looking For: You.

  • High school diploma or equivalent
  • Minimum 1 year job related experience in an administrative role preferred 
  • Ability to multi-task and work in a fast-paced environment
  • Strong communication, organizational and interpersonal skills 
  • Experience working on a team, and independently 
  • Ability to remain flexible and pivot based on business needs
  • Ability to maintain confidentiality and apply privacy requirements. 
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
  • Knowledge of HR policies, procedures, and systems
  • Self-sufficient utilization of resources
  • Knowledge retention and recall


We care about our culture, but we also prioritize your needs!

  • Competitive Pay
  • Hybrid Work Environment
  • Weekly paychecks
  • Paid time away
  • Programs to support environment and corporate responsibility
  • TAAP – TJX Associate Assistance Programs 
  • Associate Discount
  • Career Development Opportunity
  • Be a part of an inclusive team 

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.


Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.


We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: 300 Value Way Marlborough MA 01752 

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