Hospitality + Marketing Catalyst

Good Coworking LLCDallas, TX15 days ago

We have an immediate opening for a part-time Hospitality & Marketing Catalyst to handle the front desk hospitality afternoon shift, marketing coordination, and the care and engagement of our growing community.


We are looking for someone who has a keen career interest in hospitality and coworking, and will have the opportunity to shape and influence the future of the Good Coworking brand, representing the organization within and outside of the member community. This position has opportunities for growth and advancement as the business evolves, and it includes health, dental, vision, life, and MD Live insurance after 60 days of employment.


You are a hospitality guru. You are keyed into sensing how people are truly feeling about their experience and are ready to pivot with members’ needs at the drop of the hat. You can handle multiple scenarios at one time, but know how to stay grounded through chaos and focus on keeping consistently incoming information organized for yourself and open communication with the rest of the team.


You are the first impression of the community - your creative and positive energy are vital to help newcomers know who they can turn to and help establish the mood for members (no matter how hard of a day they are having). You are detail-oriented and curious about people, remembering the little things about individuals and teams to help them feel like they're getting an individualized relationship and service despite being in a large community.


Your grounded and established nature is vital in establishing boundaries and helping the coworkers feel like they can take action in the space, themselves. Your encouraging attitude is necessary to help people learn how their actions affect the whole community and supports others’ growth of empathy and knowledge of others and the planet around them.


Details:

  • Hourly team member
  • Workload & compensation: 20-25 hours per week at $19 per hour
  • Mon-Fri afternoon shift and occasional weekend availability is a plus


Orientation:

  • Energized by interacting with people
  • Team Mentality
  • Self-Starter but not afraid to ask for direction, info, etc .
  • Ability to self-manage emotions and communicate with difficult personalities
  • Punctual and detail-oriented.
  • Always looking for ways to streamline or create a process to be more efficient or communicate better within the team or between members.
  • Is willing to set boundaries with members around personal space, availability, and gracefully get out of conversations with talkers/ time vampires.
  • Ability to be diplomatic and professional with all visitors and discern appropriate ways to communicate with different types of professionals and people of varied backgrounds / perspectives.
  • Keeps organized and tidy with workspace area


FOH (Front of House) Management:

  • Manage Opening and/or Closing duties
  • Manage FOH supplies list & ordering — communicate with owner on needs of the space for approval & keep an eye out for ways, products and vendors that the space can benefit from fiscally and efficiently
  • Support in entire office organization
  • Manage packages, mail & member client support
  • Support baseline member needs
  • Manage phone, emails and third party booking systems
  • Set tone for experience of space
  • Connect members with each other (be attentive to what members are saying they are needing support on or who they are looking to meet)
  • Consistent & Light Cleaning
  • Tracking of Space use (Ability to provide written reports)
  • Willingness to aid in furniture moving & sporadic tenant needs - ability to lift up to 30 pounds and be on feet for several hours per day.


Community Development:

  • Organize & host member networking events (happy hours, small talks, etc)
  • Provide productivity design support (Moving furniture)
  • Ability to initiate conversations with members, build relationships - Engage members in regular conversation to encourage open feedback culture
  • Ability to understand which member challenges and opportunities should be brought to management’s attention (with goal of supporting member and/or preserving GW culture and /or safety)


Sales + Marketing:

  • Have a well-defined knowledge of the space’s amenities, programming and culture to provide brief tours to drop-ins & Fields any questions from potential members, answers when able and/or connects them with Co-Founder or Director
  • Have an apt for curiosity and being able to remember details to help the Director learn about potential members as she settles the sale.
  • Reports to Director on Members that want potential upgrades
  • Can operate membership software to sell daytime memberships and passes on demand, can operate booking software to troubleshoot and edit schedules as needed. Understands office / desk inventory enough to speak to availability and bring sales opportunities quickly to Director(s).
  • Develop annual and quarterly sales and marketing strategy with SMART goals
  • Manage Strategy Timeline and bi-weekly meetings with Co-Founder and/or Community Director.
  • Work with Brand Designer to develop brand guidelines and ensure brand integrity across all channels and the coworking space(s)
  • Manage regularly scheduled creation and distribution of external newsletters with Co-Founder
  • Manage design, printing and distribution of printed collateral and ensure inventory is maintained.
  • Curate / commission regular blogs/articles and videos that illustrate core values and spotlight diverse GoodWork members.
  • Design and post across social media platforms (Blog, YouTube, Instagram, Twitter, Facebook, LinkedIn) using approved software. Design and schedule Facebook, Google ads
  • Cultivate relationships with local press and community leaders to generate interest in GoodWork - build relationships with key local and national media outlets in the coworking industry, sustainability and business communities.
  • Must have demonstrated and relevant experience in key social media channels: Instagram, LinkedIn, Twitter, Facebook. (Will need to show examples of work)
  • Must have experience managing Facebook and Google ads.
  • Must have agency to work independently, with minimal direction.


Subscribe to Job Alerts

All Categories