Head of Developer Community

Remote New York, NY

Cisco is on a mission to build a unified Community strategy and experience that encompasses all user audiences, products, and business units globally.

In this role, you will own and advocate for the growth and health of our developer community – keeping a constant pulse on each one of our audience’s motivations and needs and will partner across teams to focus on growing and engaging the community, developing high quality community programs and content, measuring success of the community, and more!

We are looking for an experienced, curious Developer Community leader who loves and has proven success building programs that grow, engage, enable, and celebrate thriving and inclusive developer communities.

Responsibilities

You will design and oversee the successful execution of all Cisco Developer Community Programs, including:

Create and execute on the community strategy, programs, roadmap, and success metrics
Plan the strategy and oversee the execution of community events globally and throughout the year
Partner with the Content and Product teams to develop a community content strategy. Manage and execute on that strategy
Work cross functionally on community engagement strategies
Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need
Constantly gather feedback from the community and bring those insights to the appropriate internal teams
Identify opportunities to surprise, delight, and show our community members how much we appreciate them
Facilitate an inviting, helpful, and honest community culture that represents the best of Cisco Developer
Measure, analyze, and track community data, providing regular reporting throughout the company and influence to key priorities
Manage all internal and external community documentation
Create community onboarding and offboarding processes

Qualifications

6-7+ years in Community Management with experience scaling Community Programs and 8-10 years relevant work experience
Ability to influence and lead cross-functional teams, and champion new ideas.
Deep understanding of the motivations and challenges of developers as well as developer communities.
Proven track record defining and executing global developer community programs that drive key outcomes.
Track record of creating engaging digital, community, and event communications and experiences
Demonstrated familiarity with enterprise development technologies, programming languages and cloud native approaches.

Cisco Covid-19 Vaccination Requirements

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.