Head Of Account Management

Morrisville, NC

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.


And we go big. No, not big—huge.


We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.


The one thing that’s missing? Well… you...


Description and Requirements

We are looking for a leader to help build the foundation of our Account Management team, focused on selling Lenovo’s software solutions to new and existing accounts. We are looking for someone who is passionate about selling technology and helping customers get the most out of their software technology investments and wants to build and grow a team designed to support an array of software titles. 


As the Head of Account Management, your job is to build a team that engages new customers, listens to their goals, and guides them through both the support and sales processes. Your goal will be to increase overall customer satisfaction and new software revenue through your expertise in our products and by hiring the best to help achieve your team's goals.  


RESPONSIBILITIES  

  • Build process and hire a team of sellers that follow the customer success blueprint you design
  • Collaborate with Lenovo Sales to penetrate accounts where there is a software component of the sale, or where new software sales opportunities exist 
  • Develop expertise in Lenovo software solutions to effectively demo customers on features, functions. 
  • Maintain effective time management skills to open new accounts, manage the sales cycle, and forecast accurately 
  • Properly document all customer details and interactions in CRM 
  • Prioritize workload to meet all KPI’s, goals, and sales objectives 


EXPERIENCE/QUALIFICATIONS

  • 3-5 years of proven, customer-facing experience in software sales role selling complex solutions with 2-3 years in a leadership role
  • Experience managing a team of success managers responsible for presenting and demonstrating software solutions to customers, IT staff, and senior management. 
  • Demonstrated success building and managing teams to achieve high retention and customer satisfaction scores
  • Excellent professional verbal and written communication skills (English) 
  • Self-directed with a record of accomplishment of leading teams to meet or exceed assigned sales quotas 
  • This position is fully remote, but may require up to 20% travel 


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.


Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

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