This job posting has expired and no longer is available. Please explore other opportunities.

Guideshop Manager

Seattle, WA

Do you have a passion for mentoring & coaching fellow team members? Do you have previous retail leadership experience? Then join our team as a Guideshop Manager! In this leadership role, you will manage our Guideshop, ensuring personalized experiences to every person who enters our Guideshop. 


Responsibilities include: 

  • Leads Guideshops by providing feedback; communicating and collaborating with all levels regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions and innovation.
  • Ensures the Guideshop is meeting /exceeding sales goals by managing financial performance; identifying trends and competitive strategy; enhancing the Bonobos brand; and leveraging relationships with key stakeholders.
  • Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; understanding unique needs of customers; ensuring enhanced customer experience; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
  • Leads and develops Guides by teaching, training, and actively listening; assigning tasks; evaluating performance; conducting training meetings; mentoring and coaching associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives.
  • Drives the financial performance and sales of the Guideshop by reviewing and evaluating P&L (Profit & Loss) statements; assisting in budgeting, forecasting and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, and operational processes; and developing and implementing action plans to ensure sales and profit goals are achieved.
  • Provides leadership to Guides by daily coaching; delivering exceptional customer service experiences and examples; effective communication; delivering a positive atmosphere that is productive, professional and pleasant.
  • Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; exemplifying an in-depth knowledge of the Bonobos product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.


Qualifications

  • 2 years experiencing supervising or leading customer service
  • Bachelors Degree in Business or related feel (preferred) 


Additional Information

The annual salary range for this position is $65,478.40-$100,000.00

Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include:

  • Regional Pay Zone (RPZ) (based on location)
  • Stock equity incentive


About Bonobos: 

We’re a menswear company like no other. We’ve made every effort to make sure you got from point A to the best-fitting pants you’ve ever worn with ease, because finding your fit should never be unpleasant.


Benefits: 

We offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.


You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Subscribe to Job Alerts