Growth Operations Manager

Miami, FL

Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families. Backed by amazing partners, Papa has raised over $90M in funding. Our investors include Tiger Global Management, Canaan, Comcast Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), YCombinator, Operator Partners, and Magnify Ventures. Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business. We are looking for a talented Growth Operations manager to join Papa’s Growth team. In this role, you will be a bridge between Papa’s Network development efforts and our client implementations team. Your core focus will be to create alignment between teams and help ensure successful client launches from a Supply perspective. Additionally, you will work across Growth teams on specific initiatives, all aimed at improving our Pal acquisition, activation, and retention capabilities.

Responsibilities:

Serve as the primary POC for our Sales and Client implementation teams
Analyze potential & upcoming implementations against our Pal network
Recommend roll-out plan and timing based on current and expected Pal supply
Ensure all stakeholders are aligned & aware of tasks, timelines, and relevant details
With Client Implementations, maintain a high level overview of upcoming go-lives
Help ensure supply readiness across our Growth and Supply Ops teams
Map out all current and upcoming membership in aggregate to support efficient network development
Help facilitate new-market launches
Work with Growth teams prioritize resources based on impact for the overall network
Work with Data to enable better insights into our Supply network

About you:

Very strong communicator - able to clearly articulate relevant details to all stakeholders; able to identify and clear up potential miscommunications or gaps.
Cross-team stakeholder management - able to work with and help multiple stakeholders, with potentially differing context and views, reach alignment
Detail oriented project management - able to drive multiple projects in parallel, while keeping in mind all relevant considerations
Strategic thinking - despite being aware of all details, able to understand the significance of projects, constraints, and other considerations at a strategic level
Highly analytical - able to analyze data rapidly and apply a highly logical approach to make recommendations
Growth-minded - able to adapt as needed, has a desire to learn and improve systems

Additional requirements:

Experience launching initiatives involving multiple internal teams and external clients
Strong analytical experience using spreadsheets and data visualization tools
Demonstrable experience analyzing data sets to deliver recommendations
Strong business intuition as well as outstanding written and verbal communication skills.
Track record of working independently, with strong time management skills
Comfort working in a globally distributed environment with a remote workforce
Thrives in fast-paced environments and can adapt quickly to shifting priorities
Ability to contribute both independently and as part of a team
Strong attention to detail
Desire to grow and learn

Salary & Benefits:

Market competitive salary
Health Care, Vision, Dental
PTO + paid holidays
401K + matching