Global Head of Operations Communications

Boston, MA

Wayfair is seeking an accomplished communications leader with creative problem-solving skills to join its Global Corporate Communications team as the Global Head of Operations Communications. The role will provide holistic communications support to the Chief Operating Officer and their scope across the organization which includes customer service and global supply chain. This is a high visibility role, working closely with Wayfair’s leadership team to craft impactful communications strategies that will enable Wayfair’s hypergrowth and innovation.

A successful candidate will demonstrate strong verbal and written communication skills, excel in quantitative and qualitative analysis, and comfortably tackle ambiguity in a fast-paced environment. Strong candidates will have experience with internal, external and executive communications and a strong track record of managing communications strategy for both corporate and field workforces. The role will report to the Head of Global Communications.

Drive strategy and execution of C-level organization-wide communications efforts to support the company’s ambitious business goals.

Develop communications strategy to ensure that all stakeholders are informed and inspired by priorities and achievements
Work with media and serve as company spokesperson on relevant issues
Synthesize complex information and data to develop clear and compelling content that resonates with key audiences
Serve as subject matter expert and thought partner to senior leaders on a wide range of communications needs
Partner closely with other members of Global Corporate Communications team to ensure we have alignment and cohesion across the organization
Draft, review, and edit communications and content for the C-level leader
Manage logistics and develop engaging content for all-hands meeting
Regularly track and report on success measures and key performance indicators

What You’ll Need

Superb writing skills with the ability to articulate in the employee voice by distilling complex ideas into simple and compelling communications
Bachelor’s degree in English, Communications, Journalism, Public Relations, or a related field
10+ years of relevant experience (employee communications, corporate communications, public relations, brand management, etc.)
Demonstrated mastery of end-to-end content creation
Executive presence and comfort working with C-level leaders
Strong project management skills and ability to prioritize and execute efficiently when priorities shift
Energized by working cross-functionally and building strong partnerships
Self-starter focused on delivering results - never satisfied with the status quo
Grasps new information, recognizes own strengths and weaknesses, pursues self-development, and seeks feedback