General Manager of Dispensary

Watertown, MA

The General Manager of Dispensary is responsible for overseeing and managing a team of dispensary employees for the Company's cannabis dispensary retail store. This position will involve directly managing and making the dispensary operational. The General Manager serves as staff mentor and supervisor, patient advocate, and Ethos brand ambassador.


We are seeking a passionate, driven, detailed oriented and collaborative General Manager of Dispensary to provide leadership, direction, and support, overseeing daily operations of the dispensary, including handling the needs of all patients and hiring and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility with the launch and operation of the dispensary while maximizing sales with a customer service focus. Previous cannabis retail experience is necessary.


Responsibilities:

  • Develop and implement Standard Operational Procedures (SOPs), best practices, and policies to advance Ethos' mission, vision, goals, and objectives at the store level
  • Hire, develop, and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
  • Assist in the launch and opening, as well as maintain the ongoing operations of the dispensary
  • Manage financial records and cash handling procedures
  • Maintain all confidential information according to HIPAA policies and procedures
  • Oversee store opening and closing activities
  • Collaborate with other functional leaders in developing and implementing a best-in-class customer experience
  • Deliver optimal productivity in stores through operational excellence, process improvement, and consistent resolution of challenges
  • Conduct performance reviews of dispensary employees on a regular basis
  • Interface with wholesalers and grow/processors to negotiate and source quality product supply
  • Coordinate and staff dispensary schedule
  • Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards
  • Provide input regarding marketing strategy and initiatives in collaboration with current managers and new marketing team that is coming on board
  • Work collaboratively with compliance, security, and transportation managers regarding compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs
  • Serve as a liaison to the local community and area health providers
  • Coordinate patient outreach and educational programming (with input from grow/processors and marketing team)
  • Interface with IT managers to develop and continually assess technology implementation and adjust based on business needs
  • Ensure compliance on all policies, standards, and values
  • Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
  • Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives
  • Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order
  • Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management
  • Report directly to the Director of Retail Operations


Qualifications:

Education:

  • Minimum of a bachelor's degree preferred


Work Experience:

  • Significant managerial experience in a cannabis retail environment
  • Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
  • Experience in inventory management and reconciliation
  • Human Resources management experience including hiring, training, records management, performance reviews, payroll processing, and more
  • Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties


Capabilities and Skills:

  • Exceptional team building, communication and people skills
  • High level of integrity and a strong work ethic
  • Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
  • Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
  • Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to dispensary performance metrics
  • Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
  • Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment


Other Requirements:

  • Extended time sitting, walking, bending, and reaching is possible
  • Ability to lift and carry up to 20 pounds for a distance of 50 feet
  • Must pass stringent State background test requirements
  • Minimum of 21 years of age
  • Possess valid driver's license or state ID card


Compensation:

  • Annual salary with additional incentive compensation


This position is classified as Exempt and is not eligible for overtime pay.

Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.


Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

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